[Hiring] Warranty Specialist @WarrCloud

Role Description

We are seeking a proactive and tech-savvy individual to join our team as a Warranty Specialist.

• Review and analyze submitted claims, particularly complex claims, to identify additional revenue opportunities for customers.
• Determine additional information needed from customers and assess if it is sufficient for maximum payment on claims.
• Utilize proprietary software to accurately and efficiently review, validate, and process warranty claims.
• Conduct thorough analyses of warranty claims, including labor operations, warranty terms, and customer details.
• Communicate with customers and stakeholders to gather necessary information and resolve warranty claim issues.
• Document all warranty claim activities, ensuring compliance with company and OEM policies.
• Ensure accuracy and make corrections to warranty claims.
• Maintain customer's warranty receivables schedule and communicate adjustments with appropriate parties.
• Collaborate with cross-functional teams to address warranty claim trends and drive process improvements.
• Provide timely and professional responses to customer inquiries regarding warranty claims.
• Stay up-to-date on product knowledge, OEM warranty policies, and industry regulations.
• Maintain training and certification(s).
• Assist in the development of training materials for warranty claim processing procedures.
• Participate in team meetings, share best practices, and support colleagues as needed.
• Perform other relevant duties as assigned.

Qualifications

• Minimum of 3 years of automotive warranty specialist experience, preferably with high-volume dealerships or warranty processing companies.
• Excellent attention to detail and analytical skills.
• Strong technical aptitude and proficiency in Google Workspace, Jira, and proprietary software.
• Exceptional organizational and time management skills.
• Self-motivated and proactive, with the ability to work independently in a remote environment.
• Effective communication skills, both verbal and written.
• Reliable, high-speed home internet with a minimum of 100 Mbps download and 10 Mbps upload.

Requirements

• Completion of the Culture Index survey as part of the evaluation process.

Benefits

• 100% Remote opportunity.
• Competitive salary + bonus + home office stipend.
• Free employee health insurance.
• 401K with employer match.
• 10 days of Paid Time Off per year.
• Recognition of 10 major holidays per year.
• Monthly stipend of $100 for home workspace expenses.
• Commission payments for introducing new automotive dealerships and Warranty Specialists.