[Hiring] Warranty Claims Coordinator @ScalableOS

Role Description

The Warranty Claims Coordinator owns the company warranty claims process end to end — filing claims with warranty providers, creating Purchase Order claims returns in ServiceTitan, and processing vendor credit memos — and supports the AP team on vendor and brand communications. This is a full-time, remote (offsite) role.

• File warranty claims with company warranty providers.
• Create Purchase Order claims returns in ServiceTitan.
• Process all vendor credit memos received in the AP inbox.
• Review job details in ServiceTitan to confirm potential warranty jobs are properly tagged.
• Follow up with warranty providers on the status of warranty refunds.
• Support the company AP team with vendor and brand communications regarding payment status.
• Assist with vendor statement reconciliations.

Qualifications

• Experience in Accounts Payable and/or Procurement.
• In-depth knowledge of Microsoft Outlook and Excel.
• Experience with ServiceTitan or similar field service management software is a plus.
• Strong attention to detail and organizational skills.
• Clear, professional communication with vendors and internal teams.
• Comfortable working independently in a remote role.

Requirements

• Should be willing to accept a long-term work-from-home arrangement.
• Should be amenable to a permanent night shift schedule.