[Hiring] VRO Lead @Kyndryl

Role Description

In the Value Realization Office at Kyndryl, you will play a critical role in ensuring that our customers achieve and maximize the tangible business outcomes promised in their digital transformation journeys. You will act as the strategic driver behind establishing, measuring, and protecting value across complex IT outsourcing, enterprise resource planning (ERP), and large-scale infrastructure engagements post-contract signature.

In this role, you will:

• Define and execute the VRO operating model from the ground up, establishing governance cadences, RACI frameworks, and executive escalation paths tailored to each engagement.
• Partner closely with client finance and operations leaders to rigorously construct and validate operational baselines.
• Translate overarching deal cases into transparent, actionable benefits registers equipped with defined KPIs, milestones, and auditable proof points.
• Design automated scorecards and dashboards, tracking realized gains, and diagnosing root causes behind value leakage or process drift.
• Lead high-impact value reviews with C-suite stakeholders and Kyndryl account executives.

Key Responsibilities

• VRO Governance & Operating Model: Establish and lead the VRO governance framework across major IT outsourcing and transformation accounts, including meeting cadences, RACI matrices, roles, and escalation workflows.
• Baseline Validation & Benefits Architecture: Partner directly with client finance and operational teams to construct baseline metrics; convert complex deal value propositions into operational benefits registers with designated owners, timing, and verifiable evidence standards.
• Value Modeling & Auditable Tracking: Define rigorous measurement methodologies for hard savings, cost avoidance, operational productivity, and service quality; maintain financial models (TCO, ROI, payback periods) and establish auditable evidence trails for formal sign-offs.
• Executive Reviews & Leakage Mitigation: Facilitate monthly and quarterly value realization reviews with C-level client executives and Kyndryl leadership; identify root causes of value leakage (e.g., scope creep, process drift, delayed adoption) and enforce recovery action plans.
• Analytics & Tooling: Build dynamic value dashboards and scorecards using Power BI or equivalent platforms to deliver single-pane visibility into target versus realized gains.
• Cross-Functional Synergy & Practice Growth: Collaborate with delivery and Organizational Change Management (OCM) leads to tie workforce adoption metrics to benefit realization; coach VRO analysts and package frameworks into standardized practice IP.

Qualifications

• Bachelor’s degree in Business, Finance, Engineering, or a related field. MBA preferred.
• 12+ years in consulting, transformation, or managed services, with at least 5 years leading benefits realization, value management, or financial tracking on large engagements.
• Proven experience building baselines, KPI frameworks, and benefits registers that have held up under client finance scrutiny.
• Strong financial modeling skills covering TCO, ROI, and payback, with working knowledge of IT outsourcing commercial structures.
• Track record presenting value results to client executives and managing difficult conversations about shortfalls.
• Lean Six Sigma Green or Black Belt preferred.

Requirements

• The base compensation range for the position in the U.S. is $143,640 to $273,000 based on a full-time schedule.
• This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans.
• You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.

Benefits

• Comprehensive benefits package including medical and dental coverage.
• Disability and retirement benefits.
• Paid leave and paid time off.