[Hiring] VP, Professional Services @Billtrust US Careers
Mar 28, 2025 - Billtrust US Careers is hiring a remote VP, Professional Services. 💸 Salary: $236,000-$307,000 annually. 📍Location: USA.
Role Description
The VP of Professional Services is the strategic leader for our Professional Service Practice, providing oversight and support to our Project Management and Business Analysis teams. The VP will be accountable for management, growth, and maximizing revenue of the company's Professional Service Business, ensuring customers receive the highest level of quality service and support through their implementation and/or migration. The individual will continue our transition to a premier Professional Services organization, leading by experience and example to reach maximum client satisfaction, revenue, and profitability. The VP will be an integral part of a motivated, experienced team striving to guarantee our customers’ positive experience with us and our products.
- Develop strategic direction for Professional Services
- Build offerings and develop pricing
- Align operations with industry best practice frameworks
- Maintain strategic alliances with internal teams, partners, vendors, and outsourced resources
Qualifications
- A degree/postgrad degree in Business or a relative field, or equivalent work experience
- 12+ years of relevant experience, including at least 5+ years of leading and managing cross-functional teams of PM’s and technical resources
- 5+ years of experience delivering projects and involvement in selling services in the software / SaaS space
- Practitioner level experience in translating clients’ business requirements into solutions
- Ability to interact and communicate for impact with all levels of an organization
- Confident ability to effectively lead, collaborate, triage and make decisions in a fast paced, changing environment
- Demonstrated strength in EQ (emotional intelligence)
- Strong customer service orientation
- Expert experience in negotiation and conflict resolution
- Excellent analytical and problem-solving skills
- Strong written and verbal communications skills and experience in facilitation
- Interpersonal skills with demonstrable success working effectively with clients and teams
- Experience managing and growing a services organization in a high-growth environment
- Experience developing methodologies that differentiate an organization from the competition
- Must have operational experience to include creation of SOW’s, rules of engagement, and contracts
- Experience working closely with the sales organization, helping to pitch and close deals
- Must have experience developing new business and nurturing existing client relationships
Requirements
- Manage team performance to meet and exceed targets for revenue, margin, and growth
- Provide leadership across Billtrust’s Professional Services Organization
- Responsible for managing the P&L for the department
- Advance professional services capabilities through process improvements, tools, partnerships, and automation
- Ensure that all projects meet client requirements and deliver high customer satisfaction & reference-ability
- Meet revenue and profit budgets and maintain an accurate forecast
- Recruit, manage & coach a diverse team of talented managers and individual contributors
- Strong partnership and collaboration with other parts of the organization
- Serve as a leadership escalation point for all matters related to professional services
Benefits
- Work from Anywhere: Your home, a coffee shop, a company paid WeWork
- A Culture that Lives its Values: Our values guide our decisions every day
- Flexible Working Hours: We support your lifestyle - the results are what count
- Open PTO: Work-life balance is important
- Sabbatical: A paid leave to reward longevity and commitment to Billtrust
- Paid Parental Leave: To promote parent-child bonding and increase gender equity
- Opportunities for Growth: Join one of our seven ERGs or participate in our Mentor-Mentee programs
- Recognition: From Billtrust Bucks to CEO Excellence Awards
- Benefits: Medical, dental, vision, 401(k) with company match, and more
- Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability
Company Description
Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$236,000-$307,000 annually
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 28, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
