[Hiring] VP of Professional Services @Shipwell
Feb 02, 2025 - Shipwell is hiring a remote VP of Professional Services. 💸 Salary: $180,000 to $220,000/year. 📍Location: USA.
Role Description
As the VP of Professional Services, you’ll lead our talented Professional Services organization, ensuring successful customer implementations and maximizing customer lifetime value. This key leadership role will drive the strategy, execution, and continuous improvement of our services delivery model and fostering strong customer relationships.
Qualifications
- 10+ years in a high-growth SaaS professional services management role; preferably with a background in supply chain software (planning, ERP, WMS, TMS, OMS, inventory management, fleet management)
- Proven track record of successfully delivering complex software implementations
- Experience building and optimizing professional services processes and frameworks
- Strong financial acumen with managing budgets, P&Ls, and resource allocation
- Familiarity of standard SaaS metrics and managing to them
- Customer obsession - ensuring customer success and value realization with software and services
- Ability to think critically with strong bias to execute
- Strong presentation, communication, and interpersonal skills; ability to rapidly develop and cultivate relationships with peers, partners, and key influencers
- Comfortable strategizing and consulting with C-level executives; references are great
- Demonstrated people leader managing teams in a distributed environment
- BA/BS degree in a related field
Requirements
- Logistics industry experience
- Proficient at Excel, SFDC, Google Suite, and BI tools (Tableau or Looker)
Benefits
- Enjoy working remotely with the added perk of a home office reimbursement
- Unlimited Paid Time Off (PTO)
- A robust healthcare package that includes medical, dental & vision benefits, short-term and long-term disability, AD&D coverage, and flexible/health savings accounts
- 401K program where Shipwell matches up to 4%
- A yearly learning and development budget
- Subsidized internet, cell phone, fitness, and educational reimbursements
- Virtual team-building events where fun and connection take center stage
- Join a vibrant, inclusive workplace shaped by friendly, talented individuals
- Receive a technology package, including a MacBook Pro
- Employee Recognition Program to celebrate and incentivize hard work and success!
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$180,000 to $220,000/year
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Feb 02, 2025
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
