[Hiring] VP & Managing Director, Global Data Center Solutions @Johnson Controls

Role Description

The Managing Director, Global Data Centers exists to own the strategic relationship with a designated hyperscaler and convert executive access into sustained growth, customer trust, and enterprise alignment. The role sets long-term account direction, aligns with senior customer leaders on data center strategy, technology roadmaps, future builds, and priorities, and ensures customer requirements inform Johnson Controls portfolio, commercial, sales, service, and parts decisions.

Accountability spans account strategy, demand visibility, roadmap influence, commercial momentum, delivery coordination, and customer outcomes. Outcomes are achieved through disciplined orchestration across a complex global matrix. The Managing Director builds executive relationships, shapes early pipeline and basis-of-design discussions, clarifies priorities and decision paths, and coordinates commercial, technical, operational, service, quality, and support resources.

The role influences across functions and regions, drives escalation where needed, maintains transparent performance visibility, and works alongside teams to deliver commercial, delivery, and customer commitments with discipline, urgency, safety, integrity, and shared accountability.

Qualifications

• Leadership experience in strategic account, global account, or enterprise customer-facing roles.
• Experience engaging senior customer stakeholders and shaping long-term account strategy.
• Experience coordinating cross-functional teams across commercial, technical, operational, or service environments.
• Demonstrated experience translating customer requirements into internal priorities and observable account outcomes.
• Knowledge of demand forecasting inputs, pipeline visibility, basis-of-design influence, escalation management, KPI visibility, cross-functional governance, and financial and operational drivers tied to growth, margin, delivery, and customer advocacy.

Requirements

• Experience supporting hyperscaler, large strategic account, or mission-critical infrastructure customers.
• Experience influencing product roadmaps, solution direction, or structured voice-of-customer processes.
• Experience operating in a complex matrix organization with shared resources and indirect authority.
• Knowledge of commercial, technical, service, and lifecycle dependencies within large-account environments.
• Advanced education in business, engineering, operations, or a related discipline.

Success Measures

• Establish a clear hyperscaler account strategy, executive engagement model, stakeholder map, and governance cadence aligned to documented priorities and decision paths.
• Create an integrated account plan and performance baseline with credible visibility to pipeline, forecast, demand, capacity, delivery commitments, and material risks.
• Launch a prioritized customer insight and innovation agenda that connects evolving requirements to accountable portfolio, product, engineering, and commercial partners.
• Implement a cross-functional operating rhythm that improves ownership, escalation, follow-through, and visibility across delivery, service, quality, and customer commitments.
• Build a culture of shared accountability through clear ownership, transparent communication, coaching, feedback, and alignment to common account outcomes.
• Sustain a trusted executive partnership with stronger strategic access, shared forward priorities, and consistent alignment on future customer requirements.
• Demonstrate sustained commercial momentum and stronger account decision quality through improved demand visibility, coordinated resource choices, and disciplined follow-through.
• Establish a repeatable customer insight and co-innovation loop that advances scalable solution direction and strengthens Johnson Controls' strategic relevance.
• Achieve more consistent global execution with fewer recurring barriers, stronger lifecycle coordination, and demonstrable improvement in customer responsiveness and delivery reliability.
• Sustain a collaborative account leadership system with clear ownership, stronger cross-functional capability, continuous learning, and consistent follow-through on customer and commercial commitments.

Hiring Salary Range

$253,000 - $396,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package.