[Hiring] VoIP Engineer @Telnyx

Role Description

As a VoIP Engineer you understand how the Telnyx Telephony Engine works as a whole, while also being able to identify each underlying service and its purpose. You use this knowledge plus your experience working with VoIP technologies to design new features and guide software developers on their implementation. You assist other teams by triaging escalated issues and then working with all the involved parties until they are resolved. You are the subject matter expert for all topics that are telephony related, and when you don't know the answer you will know who to ask.

The Opportunity:

• Work with users around the globe, solving their communications challenges.
• Collaborate with other engineers to build delightful features that span various parts of the system.
• Engage with business, sales, and operations teams to understand and solve users’ pain points.
• Understand how all Telephony services work and how they are integrated into the platform.
• Operate, maintain, expand, and support SIP proxies based on Kamailio or OpenSIPS applications.
• Handle level 3 troubleshooting escalations and triaging.
• Analyze telephony traffic patterns and identify issues and anomalies.
• React to critical alerts to rapidly return to a full-service state.
• Troubleshoot and resolve voice and network protocol communication issues.
• Interface with partner organizations for interconnections and expansions.
• Design, build, test, deploy, and maintain monitoring, alerting, QA, and logging tools for Telephony applications.
• Coordinate system maintenance and deployment events.

Qualifications

• A degree in Computer Science, Information Technology, Telecommunications or similar.
• Strong understanding of IP telephony (VoIP), TCP/IP Networks and related protocols (SIP, RTP, RTCP, ISUP, TLS, STUN, TURN, WebRTC).
• Experience with Open Source VoIP applications such as Kamailio, OpenSIPS, FreeSWITCH, RTPEngine, Asterisk and open source tools such as Wireshark, sngrep and Homer.
• Experience with Linux, Open Source tools and shell scripting.
• Experience with containers and automation/orchestration tools such as Docker, Ansible, Jenkins, Kubernetes.
• Familiarity with programming in Python, Elixir or Go are a plus.

Company Description