[Hiring] VoIP Engineer @Twoconnect

Role Description

• Design, configure, and deploy VoIP systems, including PBX, SIP trunks, IP phones, call servers, and call management software.
• Integrate VoIP solutions with existing IT and network infrastructure.
• Monitor and maintain VoIP systems to ensure optimal performance and uptime.
• Troubleshoot VoIP issues related to connectivity, call quality, registration, latency, jitter, and packet loss.
• Manage incidents and service requests related to VoIP, escalating as needed.
• Develop and implement security protocols for VoIP systems.
• Optimize system settings for improved call quality, reliability, and security.
• Utilize network monitoring tools to proactively identify and resolve issues.
• Create and maintain documentation for VoIP configurations, network diagrams, and troubleshooting procedures.
• Perform other position-level duties as required.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 3 years’ experience in VoIP engineering, networking, or a similar role.
• Experience with cloud-based telephony solutions, such as Microsoft Teams is required.
• Proficiency in configuring and managing VoIP equipment, PBX, and SIP trunks.
• Strong knowledge of TCP/IP, LAN, WAN, VPN, and network security.
• Solid understanding of VoIP protocols such as SIP, RTP, H.323, and MGCP.
• Experience with VoIP platforms (e.g., Microsoft Teams Voice) and network management tools.
• Ability to diagnose, troubleshoot, and resolve complex network and VoIP issues.
• Excellent communication skills for effective cross-functional collaboration.
• Strong organizational skills and attention to detail.

Benefits

• Work from home
• Monday to Friday 4PM to 1AM PHT (adjustments will be made for daylight saving time)
• HMO with 1 free dependent and medical reimbursements
• Government-mandated benefits
• Work from home allowances
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

Company Description

Twoconnect is an Australian-owned managed offshoring services provider. We help improve efficiency and reduce operating costs by seamlessly integrating remote staff in the Philippines with local operations.