[Hiring] Visa & Consular Processing Analyst @Visa Franchise

Role Description

If you have worked in the visa section of a U.S. Embassy or Consulate and want to bring that expertise to the private sector, this role is for you. Visa Franchise is looking for a Visa & Consular Processing Analyst to own consular expertise end to end for our clients, with a primary focus on E-2 treaty investor cases. You will be the in-house reference for how U.S. consulates work:

• Protocols
• Documentation standards
• Appointment logistics and wait times

You will guide clients through the DS-160 and MRV steps, prepare them for their consular interview, ensure every package meets each consulate's requirements, and turn this knowledge into SOPs so it lives in the company and not in one person. This is not a legal role: Visa Franchise is not a law firm, and legal matters are handled by the independent attorney each client engages.

We are a remote-first experience done right. Join our rapidly growing team of over 20+ fully remote staff who are mostly located in Buenos Aires, Argentina. At the same time receive exceptional opportunities for career growth working on products and features with a direct impact on the success of our companies.

Qualifications

• 1 to 3 years of experience in the consular section of a U.S. Embassy or Consulate (locally engaged staff, consular assistant, or similar)
• Demonstrated experience with E-2 treaty investor visas from the consular side, in processing or adjudication support
• Working knowledge of the nonimmigrant visa process from the applicant side: DS-160, MRV fee payment, appointment scheduling platforms (U.S. Travel Docs / AIS), document requirements and interview logistics
• Fully bilingual in English and Spanish, able to run client meetings and write client-facing instructions in both
• Strong attention to detail on documentation: forms, names, dates and consistency across a case file
• Client-facing communication skills: able to explain a high-stakes process clearly and keep clients calm and prepared
• Highly organized, able to track dozens of cases in parallel with hard deadlines and no dropped steps
• Comfortable with CRM and project management tools (HubSpot, Jira) and the Office 365 suite
• Proficient in using AI tools (e.g., ChatGPT, Claude) to support daily work and optimize workflows
• Ability to follow and improve upon set processes in a fast-paced, flexible environment
• Ability to work Monday to Friday within U.S. Eastern Time (ET) hours, ~9:00 to 17:30

Requirements

• Strong ability to work and communicate with clients, prospects, attorneys and their staff
• Experience at a U.S. consulate in Latin America, with familiarity across multiple posts
• Additional E-2 exposure from an immigration law firm or consultancy handling E-2 caseloads
• Exposure to other investor or business visa categories (E-1, L-1, O-1)
• Portuguese language skills
• Track record of writing SOPs, checklists or training material (Trainual or similar)
• Comfort working with data: wait times, appointment availability and case throughput in spreadsheets or dashboards

Responsibilities

• Own the company's knowledge of U.S. consulate protocols and documentation standards, post by post, with depth on the posts that handle our E-2 volume
• Act as the internal reference on consular operations, and communicate changes in consular requirements to the team
• Set the standard for DS-160 and consulate-facing form accuracy, and own the final review before submission
• Guide clients through DS-160 completion, MRV fee payment and the appointment booking platform
• Prepare clients for the consular interview end to end, and debrief them afterwards to feed outcomes back into the knowledge base
• Work with the package creation team and the filing attorney so each package and filing meets the specific consulate's requirements, flagging gaps before filing
• Maintain a tracker of consular wait times and appointment availability, and optimize interview dates to shorten time to interview
• Document consular processes into clear SOPs and checklists (Trainual), and keep case status updated in HubSpot and Jira
• Propose and support improvements to the consular workflow

Benefits

• Very competitive salary package in US dollars
• Quarterly bonus (based on targets’ achievements) and annual profit-sharing
• 15 days of Paid Time Off (PTO) per year
• Holidays between Christmas and New Year
• Health Benefits: health insurance and gym pass
• English lessons
• Work From Home (WFH) allowance setup ($500) to start then up to $500 a year to be used towards WFH equipment and services
• Additional offerings: a dynamic work environment, a high level of autonomy, the ability to continue developing your career and skills, and clear expectations for success

Company Description

Our organization is comprised of two companies under one umbrella. Our team is 100% remote based, with our headquarters in the U.S. and the majority of our team located in Buenos Aires, Argentina.

Our vision is to foster the largest community of data-focused entrepreneurs and investors in the world.

• Vetted Biz converts analytical data and complex business material into clear, easy-to-understand information to power the business buying process for new and experienced entrepreneurs alike.
• Visa Franchise is a business consulting firm that, since 2015, has helped over 1,200 families from more than 80 countries establish their businesses and build their lives in the United States.
• We act as the project manager for our clients' move to the U.S., coordinating everything it involves, from business setup and immigration to real estate, banking, tax, and schools, and connecting them with a curated network of independent specialists and service providers.
• Visa Franchise is not a law firm; legal work is handled by independent attorneys our clients engage directly.
• We have been a founder-led and self-funded organization since our initial founding in 2015, with a long-term vision to be the largest community of data-focused entrepreneurs and investors in the world.