[Hiring] Virtual Design Specialist - Millwork @The Home Depot

Role Description

The Virtual Design Specialist - Millwork is part of the Services Operations Contact Center team. This role has the ability to engage and support customers online, in home, and in the store virtually. The Virtual Design Specialist - Millwork is responsible for providing tailored suggestions and solutions through consultative selling and visual merchandising presentations that inspire our customers. Additionally, this role is responsible for creating, maintaining, and improving customer relationships while interacting with associates and customers daily during sales and product inquiry transactions.

The Virtual Apron Design Specialist - Millwork is also responsible for:

• Qualifying new millwork customers
• Designing and customizing doors/windows according to customer needs
• Creating quotes for new millwork projects
• Obtaining payment
• Effectively handing off PRO customers
• Ensuring a consistent differentiated customer experience

The Virtual Apron is an innovative, multi-team organization within The Home Depot that provides remote support to both online and in-store customers for their project needs. Virtual Apron associates are subject matter experts across a wide range of categories—including flooring, millwork, countertops, kitchen, bath, closet design, and installation services.

By leveraging deep product and process expertise, Virtual Apron associates help customers and store teams navigate both simple and complex orders. This remote support model ensures consistent, high-quality customer experience while enhancing operational efficiency across The Home Depot.

Qualifications

• Must be 18 years of age or older
• Must be legally permitted to work in the United States

Requirements

• Previous Millwork experience is preferred
• Knowledge of MYCD (Millwork Design System)
• Working knowledge of Microsoft Office Suite
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• Consultative selling experience
• Strong verbal and written communication
• Passion for providing customers with excellent service to meet their unique needs
• 3+ years Design and Retail, Specialty Retail, Outside Sales or Trade Experience
• Advanced knowledge of door and window design and installation
• Must adhere to work schedule
• Exemplary organization skills
• Ability to perform responsibilities of the role with minimal supervision

Company Description