[Hiring] Virtual Assistant @Porch Group

Role Description

The future is bright for the Porch Group, and we’d love for you to be a part of it as a Virtual Assistant. The job consists of fielding incoming calls, texts, and emails for the companies your team is responsible for supporting. Multiple times a day, you will be:

• Answering client questions
• Providing price quotes
• Selling customers on why they should book a home inspection with “your” company
• Scheduling home inspection appointments by collecting and entering specific details into our booking software
• Responding to general office correspondences (email, text, voicemail)
• Providing a great customer experience

At ACC, we don’t sugar coat it; the job is challenging due to our high standards of quality and the many details involved in effectively serving our customers. However, we invest heavily in each team member and do everything we can to ensure each individual can thrive and succeed in their position - that is why our average tenure is over SIX years, a statistic we are proud of and hope to continue to extend.

Qualifications

• 4 years in Customer Service roles
• 2 years in Executive Assistant (or equivalent) roles
• 2 years in Remote positions
• Strong communication and language skills: English speaking is a must
• Ability to accurately enter notes, data, and client information and navigate websites and standard software applications
• Strong digital communication skills (email, chat, text, etc.)
• Must be detail-oriented, accurate, and committed to following defined processes (we call them our SOP or Standard Operating Procedures)
• Must be able to demonstrate good judgment and decision-making abilities when there isn’t a clear answer
• Strong computer skills: You will be on a computer for your entire shift

Requirements

• Must be able to demonstrate the ability to multitask across multiple systems, customer scenarios, and communication channels
• During the first 2 months (training period), this role requires full and ongoing overlap with Porch's U.S. CDT business hours during training (7:00 PM IST – 3:00 AM IST)
• Post-training (regular shift), this role requires full and ongoing overlap with Porch's U.S. CDT business hours (9:30 PM IST – 5:30 AM IST)
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

Benefits

• Pay Range*: INR 10, 68,800 – INR 12,50,000 annually
• Comprehensive coverage for your health, life, and financial well-being
• Medical insurance, accident insurance, and retiral benefits
• Wellness programs including 12 company-paid holidays, 2 flexible holidays, privilege/earned leave, casual/sick leave, paid maternity and paternity leaves, and weekly wellness events