[Hiring] Virtual Assistant @Hire Overseas

Role Description

We're looking for a Virtual Assistant to own high-volume outbound member texting for a fast-growing travel membership company. You will send outbound texts to a large volume of members on a recurring basis, personalizing each message just enough to feel human and relevant rather than copied and pasted. The core of this role is speed, accuracy, and quality at scale.

This is not primarily an inbound support role. It is also not a strategy or marketing position. The immediate focus is outbound texting execution — moving through a high volume of member conversations quickly, using context and prior message history to make small, thoughtful adjustments so every member feels like the company knows who they are. If you have excellent written English, a strong feel for natural US texting language, and can stay sharp and detail-oriented while working through repetitive communication work at pace, this role is a strong fit.

Qualifications

• Excellent written English with a strong feel for natural US iMessage-style texting language.
• Fast worker who can move through a high volume of conversations efficiently without becoming careless.
• Comfortable doing repetitive communication work at pace without losing quality or attention to detail.
• Strong memory for prior messages, member context, and small differences between conversations.
• Able to infer which version of a message makes the most sense based on context.
• Reliable, organized, and consistent with a strong sense of when to ask questions versus when to act.
• Available approximately 6:00 AM to 2:00 PM US time on a consistent basis.

Requirements

• Prior experience in customer communication, outreach, texting-based support, inbox management, or similar high-volume communication work (nice to have).
• Familiarity with travel, membership, or subscription-based businesses (nice to have).
• Experience personalizing outreach at scale across a large contact base (nice to have).

Benefits

• You will be paid in USD (bi-monthly: every 15th and 30th).
• Paid Time Off in accordance with company policy.
• Observance of Holidays per company guidelines.
• 100% remote setup so you can work wherever you're most productive.
• This role requires availability approximately 6:00 AM to 2:00 PM US ET time.
• Join a growing travel membership company with a large and active member base.
• Clear path to expanded responsibilities including inbound support and broader member success work as trust is built.

How to Apply

Please include:

• Your updated resume.
• A short Loom video (1 to 2 minutes) introducing yourself, describing your experience with high-volume written communication or outreach work, and explaining how you stay accurate and detail-oriented when working through repetitive tasks quickly.

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

• Initial Application - Submit your application and complete our prequalifying questions.
• Video Introduction - Record a video introduction to showcase your communication skills and work experience.
• Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable).
• Recruitment Interview - Initial screening with our talent team.
• Executive Interview - Meet with senior leadership to discuss role alignment.
• Client Interview - Final interview with the client team you'd be supporting.
• Background & Reference Check - Professional reference verification.
• Job Offer - Successful candidates receive a formal offer to join the team.

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.