[Hiring] Virtual Administrative Support Specialist @QuickTeam

Role Description

We are seeking a highly organized and proactive Virtual Administrative Support Specialist to provide a combination of customer service, technical support, and administrative assistance. The ideal candidate is detail-oriented, tech-savvy, and experienced in managing client communications while keeping operations running smoothly.

Full-time, 40 Hours/Week

Fully remote, work from home

Salary: ZAR 17,000-20,000/month, commensurate with skills and experience

Availability to work during EST business hours.

Key Responsibilities

• Customer Service & Technical Support
  • Respond promptly to customer inquiries via email, chat, and/or phone
  • Troubleshoot basic technical issues and provide clear, step-by-step solutions
  • Escalate complex concerns to the appropriate team when necessary
  • Maintain a high level of professionalism and customer satisfaction
• Calendar Management
  • Manage and maintain calendars, ensuring accuracy and efficiency
  • Schedule, reschedule, and coordinate meetings across different time zones
  • Send reminders and ensure all stakeholders are informed and prepared
• Appointment Setting
  • Coordinate and confirm appointments with clients and internal teams
  • Follow up on leads and inquiries to secure bookings
  • Maintain organized records of scheduled and completed appointments
• Administrative Support
  • Perform general administrative tasks as needed
  • Maintain accurate documentation and reports
  • Support process improvements and workflow organization

Qualifications

• Minimum of 3+ years experience in virtual assistance, administrative support, or a related role
• Proven experience in customer service and/or technical support
• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• Proficiency with tools such as Google Workspace, Microsoft Office, and CRM systems
• Experience with scheduling tools (e.g., Calendly, Google Calendar, Outlook)
• Ability to multitask and work independently in a fast-paced environment
• Reliable internet connection and a quiet work environment

Preferred Qualifications

• Experience working with US-based clients
• Familiarity with helpdesk/ticketing systems (e.g., Zendesk, Freshdesk)
• Tech-savvy with the ability to quickly learn new tools and platforms

What We’re Looking For

• A proactive and solution-oriented mindset
• Strong attention to detail and accountability
• Ability to communicate clearly and consistently with clients and team members
• A commitment to delivering high-quality support and adding value