[Hiring] Vice President, Sector Performance @Gainwell Technologies LLC

Role Description

Your role in our mission involves:

• Serving as a key contributor to shaping the company's vision and direction for a global delivery model.
• Managing and tracking results across all dimensions of Gainwell’s account performance strategy: program delivery, customer relationships, financial targets, account operations.
• Leading strategies to execute on key levers of success for Gainwell’s customers (service level agreements, value adds, etc.).
• Establishing value through direct relationships with senior customers.
• Providing an independent voice and advice on ongoing projects and accounts to ensure compliance and consistency in the delivery of offerings.
• Directing, managing, and overseeing budget; ensuring activities are appropriately funded, coordinated, and managed according to the guidelines/constraints of resource allocations.
• Balancing cost-saving measures with needs of the department.
• Working with Portfolio Management, Marketing/Sales, and Account Leadership executives to ensure alignment of processes and technology with company and customer needs.
• Organizing and directing Global Delivery resources with orientation towards the company's go-to-market strategy and portfolio of client commitments.
• Ensuring delivery costs are within or better than the delivery costs contracted in the service delivery agreement.
• Developing a strategy for the use of leveraged service centers to enhance cost-effective service delivery.

Qualifications

• Twenty or more years of related operational and customer-facing experience.
• Fifteen or more years in a supervisory or management capacity.
• Experience working with product and services delivery in a global environment.
• Experience working in a global organization of size, scope, and complexity.
• Experience working with management implications of various forms of financial data and contracts/service agreements.

Requirements

This is a remote opportunity with some annual travel expected.

This posting is intended for pipelining. We will accept applications on an ongoing basis.

The pay range for this position is $160,000 - $228,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Benefits

• Generous, flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• A variety of leadership and technical development academies to help build your skills and capabilities.