[Hiring] Vice President, Payment Operations & Partnerships @ABC Financial Services

Role Description

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

What You’ll Do

• Lead and scale global payment operations across:
  • Merchant onboarding
  • Disputes/chargebacks
  • Reconciliation
  • Settlements
  • Payouts
• Manage and expand strategic partnerships with PSPs, banks, and fintech providers, including commercial negotiations and performance optimization.
• Build and lead a high-performing global team, establishing KPIs, SLAs, and a culture of operational excellence.
• Deploy AI/automation use cases such as:
  • Dispute management
  • Exception handling
  • Reconciliation matching
  • Onboarding risk assessment
  • Anomaly detection
  • Payment failure recovery
• Oversee global funds flow, ensuring accuracy, timeliness, and strong financial controls across reconciliation, settlements, and reporting.
• Own chargeback and dispute strategy, improving prevention, win rates, and compliance with card network rules.
• Optimize merchant onboarding to deliver a seamless, compliant, and scalable experience across global markets.
• Develop real-time monitoring, alerting, and incident response capabilities through a centralized payments command center.
• Drive payment performance improvements (authorization rates, routing, cost of acceptance) through data, analytics, and partner strategies.
• Partner cross-functionally with Product, Engineering, Finance, Risk, and GTM teams to align payments strategy with company growth and platform evolution.

Qualifications

• 15+ years of experience in payments, fintech, banking, or SaaS, with senior leadership in payment operations.
• Proven track record of scaling global payment operations, including reconciliation, disputes, onboarding, and payouts.
• Experience driving automation and transformation initiatives, including AI/ML-based solutions in operations.
• Deep understanding of payment ecosystems, including PSPs, acquiring, card networks, and alternative payment methods.
• Strong experience managing strategic partnerships and complex vendor ecosystems.
• Financial acumen with experience managing large-scale payment flows, reconciliation, and reporting.
• Demonstrated success leading global, cross-functional teams in a fast-paced environment.
• Excellent executive communication and stakeholder management skills.

Preferred Qualifications

• Experience building or scaling payments platforms or global commerce infrastructure.
• Familiarity with regulatory frameworks (PCI, NACHA, PSD2, etc.).
• Experience implementing AI/automation in financial operations or payments environments.
• Background in multi-country, multi-entity payments environments.

Benefits

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset.
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam.
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement.
• Medical/Dental/Vision coverage.
• EAP – we get you help when you need it. Period.
• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16.
• And more! – so many benefits we couldn’t even fit them all here!

Company Description

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.

From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together.