[Hiring] Vice President of Revenue & Business Operations @Prompt

Role Description

Reporting directly to our Co-Founder, you will lead our established Revenue Operations and Business Operations teams through their respective team leads and partner closely with our Head of Revenue and leaders across Sales, Marketing, Account Management, Client Success, Finance, and Product.

Prompt operates in a complex, multi-product vertical SaaS environment, serving outpatient rehabilitation practices across physical therapy, chiropractic, pediatrics, and adjacent verticals. Our customers range from startups to some of the largest enterprise rehab organizations in the country. As we continue to scale, growth requires deliberate account selection, disciplined market penetration, segment-specific resource allocation, reliable forecasting, and coordinated new-business and expansion motions.

Revenue Operations will define the commercial plan, logic, metrics, and decision rules. Business Operations will translate them into scalable CRM, data, automation, and systems architecture. Functional leaders will continue to own their teams, revenue commitments, and field execution. You will ensure they are operating from a coherent plan, trusted data, and infrastructure that scales, while challenging assumptions when the evidence says something is off.

We’re doing something special here, and this role will be critical in helping Prompt scale through its next phase of growth.

What You’ll Own

• Revenue Planning & Performance Architecture: Lead the analytical backbone of annual and quarterly planning across new business, retention, and expansion.
• Market & Account Strategy: Own the source of truth for Prompt’s account universe and the operating rules for segmentation, tiering, ownership, recycling, suppression, whitespace, and market penetration.
• Forecasting & Revenue Truth: Establish common lifecycle stages, definitions, and metrics and build the process and infrastructure behind credible forecasts.
• Funnel & Productivity Insights: Diagnose conversion, velocity, ACV, win-loss patterns, demo yield, and team productivity by specialty, segment, channel, product, and cohort.
• GTM Design & Resource Allocation: Model and recommend coverage, territories, quotas, capacity, rules of engagement, and process changes.
• Multi-Product & Customer Lifecycle Operations: Help design and operationalize Prompt’s cross-sell, expansion, and retention motions.
• Revenue Operations & Business Operations Leadership: Set one strategy and prioritized roadmap across both teams.
• Systems, Data & Automation: Own the multi-year roadmap for CRM architecture, reporting and data infrastructure, integrations, workflow automation, data integrity, and AI-enabled internal tools.

What Success Looks Like in Your First Year

• Align the Organization & Roadmap: Assess both teams, clarify ownership and service levels, prioritize the commercial and systems roadmap, and resolve the data or architecture constraints that create the greatest near-term risk.
• Create One Revenue Model: Work with sales leadership to build a bottom-up plan by specialty, segment, product, and motion.
• Make Our TAM Executable: Establish trusted account data, tiering, ownership, and recycling rules, and operationalize the first play-based BDR cohorts with measurable improvement in held demos, opportunities, and revenue per account enrolled.
• Increase Predictability: Create common definitions, a credible forecast operating system, and early-warning indicators that let leaders identify and address performance gaps before they reach the number.
• Connect the Full Customer Lifecycle: Install an end-to-end scorecard across new business, retention, expansion, and product adoption so GTM reviews produce decisions and action.

Qualifications

• Commercial Revenue Operations Leadership: A record of leading Revenue Operations or GTM Strategy and Operations in a scaled B2B SaaS environment.
• Planning & Modeling Depth: Fluency in bottom-up revenue planning, capacity, territories, quotas, pipeline requirements, forecasting, retention, expansion, and scenario analysis.
• Market Discipline: Experience in a market where account selection, coverage, recycling, and reputation matter more than indiscriminate lead volume.
• Executive Partnership & Judgment: The credibility to influence senior leaders, challenge functional assumptions, explain tradeoffs clearly, and make a recommendation when the data is incomplete.
• Systems & Architecture Judgment: Enough CRM, data-model, integration, automation, and governance depth to direct technical teams and evaluate their work.
• Leadership Through Leaders: Experience managing managers or team leads, setting a high operating bar, developing talent, and creating accountability across interdependent teams.
• Analytical Fluency & Follow-Through: Advanced Excel or Google Sheets capability and comfort with CRM and BI tools; SQL is a plus.

What Would Make You Stand Out

• Vertical SaaS or Healthcare Technology: Experience with mission-critical software sold into a finite market, including EMR, RCM, provider workflow, or an analogous industry-specific system of record.
• Range Across Motions: Exposure to SMB, Mid-Market, and Enterprise, plus both new-business and expansion motions within a multi-product portfolio.
• Comparable Growth & Complexity: Experience supporting a company or meaningful business unit through a substantial portion of an approximately $100M–$300M ARR growth journey.

Company Description

Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees.

Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Prompt Therapy Solutions, Inc is an E-Verify Employer.