[Hiring] Vice President, Account Management @Petauri Health

Role Description

The Vice President, Account Management leads the Account Management function and is accountable for departmental strategy, client portfolio health, financial performance, team leadership, and long-term capability development. This role partners with the President, agency leadership, Finance, Operations, and cross-functional leaders to align priorities with business objectives, strengthen executive client relationships, identify organic growth opportunities, and ensure teams deliver high-quality, compliant, and financially sound work. The Vice President develops account leaders, supports succession readiness, and establishes scalable ways of working that promote collaboration, accountability, service excellence, and continuous improvement.

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• Minimum 10 years of experience in medical communications, medical education, pharmaceutical marketing, corporate or brand communications, or a related healthcare communications field.
• Minimum 5 years leading medical communications accounts, strategic client engagements, and account teams.
• Demonstrated success leading complex client portfolios, cross-functional teams, departmental priorities, and organizational initiatives.
• Proven ability to strengthen client relationships, drive organic growth, support new business opportunities, and expand strategic partnerships.
• Strong financial acumen, including experience with revenue forecasting, profitability, utilization, resourcing, scope management, and budget oversight.
• Experience developing leaders, managing performance, building succession readiness, and aligning team capabilities with business needs.
• Deep understanding of medical communications strategy, scientific storytelling, content development, therapeutic landscapes, pharmaceutical development, and healthcare market dynamics.
• Excellent executive communication, presentation, negotiation, influence, and stakeholder management skills.
• Strong analytical, problem-solving, decision-making, and change leadership capabilities.
• Ability to operate effectively in ambiguity, create structure, prioritize competing demands, and deliver results in a dynamic environment.
• Proficiency with Microsoft Office, including Word, PowerPoint, Excel, and Outlook.

Requirements

• Serve as a member of the agency leadership team, contributing to company strategy, growth, succession planning, risk management, and operational decision-making.
• Partner with the President and cross-functional leaders to align priorities, resources, and departmental plans with broader organizational goals.
• Lead and support company-wide initiatives and organizational change, ensuring effective communication, alignment, adoption, and continuous improvement.
• Model company values and foster a culture of accountability, collaboration, engagement, and high performance.
• Set the strategic direction and priorities for the Account Management department, with accountability for its overall performance, growth, profitability, and long-term success.
• Establish and monitor department goals and performance measures, including client retention, revenue, margin, utilization, employee engagement, and retention.
• Oversee portfolio health, client satisfaction, and account performance, ensuring risks are addressed and teams consistently deliver high-quality work that meets client objectives and agency standards.
• Provide executive-level oversight and strategic guidance across key accounts, brands, and high-impact client engagements.
• Anticipate staffing, capacity, capability, and workload needs, aligning recruitment, resourcing, and skills development with current and future business demands.
• Develop Account Management leaders through priority-setting, delegation, validation, coaching, performance management, and succession planning.
• Establish department-wide processes, tools, and ways of working that improve service quality, operational efficiency, consistency, and scalability.
• Foster strong executive client relationships and effective collaboration across departments in support of client and business objectives.
• Partner with Finance, Operations, and President to develop department budgets, revenue forecasts, staffing plans, and long-range financial strategies.
• Oversee department and portfolio financial performance, including revenue, profitability, utilization, expenses, forecasting, and account health.
• Review and approve project estimates, Statements of Work, and significant scope changes to ensure appropriate resourcing, accurate forecasting, and financial viability.
• Use financial and operational data to inform resource allocation, staffing investments, risk mitigation, and performance improvement.
• Build financial acumen and accountability among Account Management leaders, ensuring they understand the broader business implications of their decisions.
• Protect and grow existing business by ensuring delivery excellence, strong client relationships, and continued alignment with evolving client needs.
• Drive organic growth across the client portfolio by guiding teams in identifying opportunities, developing strategic recommendations, and expanding the value delivered to clients.
• Identify and pursue new business opportunities with pipeline assets or expanded service options.
• Support Business Development-led pursuits through opportunity assessment, pitch strategy, proposal development, capabilities presentations, prospective client meetings.
• Partner with agency and cross-functional leadership to shape growth priorities, service offerings, and solutions that respond to market and client needs.
• Travel up to 20% of the time to support client meetings, business development activities, strategic engagements, and key organizational initiatives, including an expectation to be onsite at the company office or client location approximately 3-4 days per month.

Company Description

Certified as a 2026 Great Place to Work®, Petauri takes pride in having a culture rooted in trust, collaboration, and a strong sense of community. We seek to attract individuals from a wide range of backgrounds, experiences, and perspectives to join us in our mission of improving patient outcomes by accelerating access to life-changing healthcare innovations. A global healthcare consulting and solutions organization, Petauri brings together decades of experience across market access, evidence generation, medical communications, commercialization strategy, and policy to help life sciences organizations navigate complex healthcare challenges with clarity, integrity, and impact.