[Hiring] Vice President, National Claims Practice Leader @Alera Group

Role Description

Alera Group is seeking a Vice President, National Claims Practice Leader to lead our national property and casualty claims strategy and strengthen claims capabilities across our offices and regions. This leader will build a scalable operating model, advocate for clients on complex and disputed claims, and deepen carrier and wholesaler relationships. Partnering with regional and national leaders, this role will advance consistent processes, technology and data-driven improvements that enhance claim outcomes and the client experience.

Responsibilities

• Lead the development of Alera Group’s national P&C claims practice, combining strategic leadership with hands-on advocacy to strengthen operations, support regional teams and improve client outcomes.
• Develop the national claims strategy:
  • Assess current capabilities and build a multi-year roadmap that establishes service standards, priorities and a scalable operating model.
• Strengthen regional consistency:
  • Align claims intake, triage, escalation, documentation and client communications while allowing for regional and line-of-business needs.
• Lead complex claims advocacy:
  • Serve as a senior resource for disputed, high-severity and escalated claims, advocating for appropriate coverage and payment on behalf of clients.
• Build carrier and wholesaler relationships:
  • Partner with claims leaders to resolve service issues, support escalations and strengthen coordination.
• Advance technology and analytics:
  • Evaluate and implement technology, automation and AI solutions that improve claims workflows, reporting and client communications, with appropriate governance and human oversight.
• Measure and improve performance:
  • Establish service expectations, metrics and reporting to identify trends, improve consistency and demonstrate client impact.
• Develop claims talent and capabilities:
  • Provide functional leadership across a distributed team, identify capability gaps and develop training, tools and shared practices.
• Partner across the organization:
  • Collaborate with regional leaders, producers, service teams and national P&C leadership to support client retention, growth and claims thought leadership.

Qualifications

• Minimum 15 years of progressive Property & Casualty claims experience
• Significant leadership experience within a national brokerage, carrier, third-party administrator, or claims consulting organization
• Extensive multi-line claims expertise including commercial property, casualty, workers' compensation, management liability, and specialty lines
• Experience leading claims operations, advocacy, consulting functions, or organizational transformation initiatives
• Proven success building and maintaining carrier and wholesaler relationships
• Experience leveraging technology, analytics, automation, and AI to improve claims outcomes and operational effectiveness
• Strong executive communication, leadership, and relationship management skills
• Ability to travel nationally up to approximately 25% based on business needs

Preferred Qualifications

• Bachelor's degree in Business, Risk Management, Insurance, or a related field
• Professional designations such as CPCU, AIC, SCLA, ARM, CRIS, JD, or comparable credentials
• Experience designing and implementing enterprise operating models across multiple regions or business units
• Experience leading large-scale process improvement and operational excellence initiatives
• Strong understanding of claims data analytics, performance reporting, and governance practices
• Experience working within complex matrixed organizations with diverse stakeholder groups
• Demonstrated success managing high-severity and disputed claims matters
• Experience representing organizations in industry forums, carrier meetings, and executive leadership settings

Compensation

• Salary Range: $225,000–$250,000 annually
• Bonus Eligible: Yes

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• 401(k)
• Generous paid time off
• Professional development and career growth opportunities

Work Arrangement

• This position is Remote
• Occasional travel may be required to support office implementations, training, and collaboration with project teams.