[Hiring] Vice President- Advanced Technical Services @World Wide Technology

Role Description

The VP of Delivery Services owns the end-to-end delivery of a broad, complex portfolio spanning:

• Network
• Security
• Microsoft Solutions
• Artificial Intelligence
• GPU Implementation
• Managed Services
• Unified Communications
• Wireless
• SD-WAN
• Cabling
• Break/Fix services

This is a high-impact executive role that demands equal parts technical credibility, operational excellence, and executive presence.

• Own the full P&L for the Delivery Services organization, driving revenue realization, margin improvement, and sustainable growth.
• Define and execute a multi-year delivery strategy aligned to WWT's growth objectives and market opportunities.
• Achieve and sustain zero-defect delivery standards across all service lines through rigorous quality frameworks and continuous improvement.
• Maximize engineer and consultant utilization, balancing workforce efficiency with delivery quality and employee wellbeing.
• Establish and track KPIs across utilization, realization, customer satisfaction (CSAT), and quality metrics; act decisively on trends.
• Build scalable delivery models, frameworks, and processes that support rapid expansion without sacrificing quality or consistency.
• Drive the integration of AI-powered tooling, automation, and intelligent workflows to increase delivery velocity and reduce operational friction.
• Partner with Sales, Solution Architecture, and Product leadership to ensure delivery capabilities match commitments made to clients.
• Lead organizational design, workforce planning, and succession planning to ensure bench strength at every level of the delivery org.
• Champion a culture of high engagement, psychological safety, and continuous learning.
• Attract, develop, and retain top technical and delivery talent; build clear career pathways across all service disciplines.
• Serve as an executive sponsor for strategic accounts, representing WWT at the C-suite level.
• Build trusted, long-term relationships with client executives; resolve escalations, communicate proactively, and expand WWT's footprint.
• Present delivery performance, strategic initiatives, and investment proposals to WWT senior leadership and the Board.
• Champion a culture of retrospective learning, turning every project completion into an opportunity to improve the next engagement.

Qualifications

• 15+ years of progressive leadership in technology infrastructure and services delivery, including at least 7 years in a senior executive leadership role.
• Deep career foundation in Infrastructure and Data Center services, with demonstrated leadership across large-scale enterprise infrastructure environments.
• Experience should include multiple domains such as data center, compute, storage, networking, security, wireless, SD-WAN, UC, cabling, break/fix, and managed infrastructure services.
• Demonstrated leadership of a large-scale technology services business or portfolio approaching or exceeding $500M annually, with significant P&L, revenue, margin, forecasting, and investment accountability.
• Must have direct P&L experience within a services organization of at least $100M+ annual revenue.
• Proven experience leading and/or scaling delivery organizations of 1,000+ technical practitioners, including combinations of employees, contractors, subcontractors, offshore resources, and partner-delivered capacity.
• Proven track record delivering complex, multi-discipline enterprise infrastructure engagements across multiple technical service domains and geographies for Fortune 500 or similarly complex customers.
• Demonstrated ability to improve utilization, realization, profitability, delivery quality, customer satisfaction, and operational predictability within professional or managed services organizations.
• Deep fluency across at least four relevant technology services domains, with Infrastructure and Data Center forming a significant part of the candidate’s career foundation.
• Experience building scalable delivery operating models, including workforce and capacity planning, PMO/delivery governance, partner and subcontractor leverage, offshore/global delivery, and sales-to-delivery execution.
• Working knowledge of AI and automation in delivery operations, including AIOps, intelligent scheduling, predictive staffing, workflow automation, and/or AI-enabled operational analytics.
• Familiarity with Agile, ITIL, PMI/PMP, DevOps, and modern technology services delivery methodologies.
• Exceptional executive presence with demonstrated ability to lead large organizations, influence senior stakeholders, manage executive escalations, and establish trusted relationships with Fortune 500 executives.
• Strong financial and commercial acumen, including P&L management, revenue and margin forecasting, capacity economics, scenario modeling, and data-driven investment decisions.
• Outstanding written and verbal communication skills, with the ability to translate complex technical, operational, and financial information into compelling executive-level narratives.
• Must be based in the United States.

Requirements

• Experience in a senior delivery leadership role at a top-tier technology solutions provider, systems integrator, or managed services organization with a significant Infrastructure and Data Center services portfolio.
• Experience leading large, global or multi-region delivery organizations supporting complex enterprise and Fortune 500 customers.
• Demonstrated experience within a technology services partner ecosystem spanning infrastructure, data center, networking, security, and managed services.
• Familiarity with WWT’s strategic partner ecosystem, including Cisco, HPE/Aruba, Palo Alto Networks, NVIDIA, Microsoft, and other leading infrastructure and technology providers.
• Active or prior certifications in relevant technical and delivery disciplines, such as CCIE, CISSP, PMP, ITIL v4 Managing Professional, or comparable credentials.
• Experience applying AI, automation, and AIOps capabilities to improve infrastructure and services delivery operations.
• MBA or equivalent graduate-level business education preferred.

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program.
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement.
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement.
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.