[Hiring] Veterans Service Representative (Authorizer) @St Petersburg Regional Benefit Office

Role Description

The incumbent will serve as a Veterans Service Representative (Authorizer) at a VA Regional Office. The incumbent of this position will adjudicate claims, authorize payments, and input data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it. Specific duties are as follows:

• Serves as an Authorizer reviewing all required work of other Veterans Service Representatives when a second signature is required.
• Reviews and approves work for technical accuracy, clarity, thoroughness, and sensitivity of notification.
• Ensures that notices of decisions are prepared with an empathetic tone and are complete and phrased in terms that the claimant can understand.
• Makes administrative decisions and special determinations relating to:
  • Qualifying military service
  • Character of discharge
  • Domestic relations contested claims
  • Homicide
  • Presumed death
  • Line of duty
  • Willful misconduct
  • Corpus of estate
  • Violations of U.S. Penal Code
  • Related attorney fees
  • Administrative error
  • Fraud
• Authorizes administrative decisions made by other Veterans Service Representatives.
• Explains a final decision if a veteran expresses dissatisfaction with a determination.
• Uses electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation.
• Acts as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims.

Qualifications

• TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.
• For a GS-11 position you must have served 52 weeks at the GS-10 level.
• Specialized Experience: One year of specialized experience equivalent to at least the next lower grade (GS-10) in the normal line of progression for the occupation in the organization.
• Education Substitution: PH.D. or equivalent doctoral degree OR 3 full years of progressively higher-level graduate education leading to such a degree OR LL.M, if related to the duties of the position.
• Combination GS 11: Applicants may also combine education and experience to qualify at the GS-11 level.
• Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work.

Requirements

• A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
• Education must be accredited by an accrediting institution recognized by the U.S. Department of Education.
• All education claimed by applicants will be verified upon appointment.
• If using foreign education, you must send a Certificate of Foreign Equivalency with your transcript.
• You may submit unofficial transcripts when applying; however, an official transcript will be required if selected.

Benefits

• Full-time work schedule: Monday through Friday 08:00am to 4:30pm.
• Compressed/Flexible: Available.
• Telework: This is a remote position.
• Relocation/Recruitment Incentives: Not Authorized.
• Financial Disclosure Report: Not required.
• Bargaining Unit: No.