[Hiring] Vendor Support Strategy Specialist @Fujifilm

Role Description

The Vendor Support Strategy Specialist, Medical Informatics (MI) shapes and governs third-party support arrangements across the MI product portfolio. This role collaborates with Vendors, Product management, Customer Support, Implementation, Contract Administration, and Procurement to translate business and product needs into effective support coverage, commercial terms, lifecycle plans, and escalation practices.

Qualifications

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• 3-5 years of relevant experience.
• Experience in vendor management, contract administration, product operations, service strategy, healthcare technology, or a related field.
• Experience evaluating, negotiating, or administering third-party support arrangements, renewals, and vendor performance expectations.
• Working understanding of enterprise technology, clinical software, hardware, integrations, and product lifecycle concepts.
• Strong analytical, organizational, documentation, communication, and negotiation skills.
• Ability to influence cross-functional stakeholders, manage competing priorities, and drive decisions without direct authority.
• Proficient in Salesforce, Microsoft Office, including PowerPoint, Excel, and Word.
• Healthcare technology, medical devices, clinical software, or regulated environments is preferred.
• Negotiating support provisions in master agreements, statements of work, amendments, or renewals is preferred.
• Experience creating entitlement matrices, vendor scorecards, risk registers, dashboards, or executive reporting is preferred.

Requirements

• Develop and maintain the third-party support strategy for the Medical Informatics product portfolio.
• Partner with product management and operational teams to assess vendor support needs, customer impact, lifecycle status, risk, and cost.
• Lead or support vendor discussions and negotiations covering service scope, renewals, pricing, replacement services, and escalation expectations.
• Review vendor proposals and agreements to identify coverage gaps, unclear responsibilities, unfavorable limitations, and customer-impact risks.
• Maintain support entitlements, lifecycle information, vendor scorecards, risk registers, renewal forecasts, and leadership reporting.
• Monitor vendor responsiveness and performance, support escalations, and recommend corrective actions or support-level changes.
• Align third-party support capabilities with customer commitments and advise stakeholders on what can responsibly be offered.
• Identify opportunities to reduce unnecessary spend, standardize third-party support tiers, consolidate services, and improve third-party support processes.
• Develop and maintain the enterprise strategy for third-party support arrangements across the Medical Informatics product portfolio.
• Partner with Product Management and operational stakeholders to understand how third-party products and services enable customer deployments and service offerings.
• Recommend the appropriate third-party support level based on customer impact, operational and contractual risk, lifecycle status, replacement needs, service expectations, and cost.
• Advise leadership on the business and customer implications of unsupported, under-supported, obsolete, end-of-life, or otherwise high-risk third-party offerings.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations and standards.

Benefits

• The ability to sit up 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• The ability to stand, talk, and listen for 75% of applicable work time.
• Close Vision: The ability to see clearly at twenty inches or less.

Travel

• At least 25% travel may be required based on business needs.