[Hiring] Vendor Relationship Specialist @OpenLoop Health

Role Description

OpenLoop's mission is to bring care anywhere by powering telehealth solutions at scale. The Pharmacy Operations & Supply Chain team owns the journey from the moment a provider writes a prescription to the moment medication reaches the patient's door — including the network of 20+ pharmacy partners that fulfills that volume across all 50 states.

As Vendor Relationship Specialist, Pharmacy Network, you are the single owner of that partner network. You hold the relationships, negotiate the pricing, qualify and bring on new partners, and are accountable for having the right capacity and the right state coverage in place before demand arrives. This network carries a significant share of total order volume, and today it's managed informally by one leader along everything else — you're taking it over and building the operating standard for how it runs.

• Own the partner network end to end.
• Serve as the primary point of contact across 20+ pharmacy fulfillment partners — relationships, capacity, product and formulary coverage, and performance.
• Negotiate pricing and terms.
• Source and qualify new partners.
• Own 50-state coverage.
• Manage network capacity against demand.
• Support partner onboarding and integration.
• Build the standard.
• Verify performance in person.
• Partner cross-functionally with Demand & Supply Planning, Systems & Formulary, Patient Support, and Licensing & Credentialing to resolve issues that span the order lifecycle.
• Other duties as assigned.

Qualifications

• Bachelor's degree or equivalent experience.
• 6+ years in vendor, partner, supplier, or network management, with direct ownership of a partner portfolio.
• Working knowledge of 503A compounding pharmacy operations — state licensure, compounding capability, and how capacity varies by medication.
• Demonstrated ownership of pricing and commercial negotiations, independently.
• Track record sourcing and qualifying new partners from scratch, including cold outreach.
• Comfortable establishing process, standards, and documentation where little exists.
• Strong cross-functional communication; effective with operational, clinical, technical, and finance audiences.
• Comfortable in a fast-moving, flat-structure environment with shifting priorities and a high-touch relationship load.
• Willingness to travel to partner sites approximately every 4–6 weeks.

Preferred Qualifications

• Experience managing a 503A pharmacy network for multi-state coverage at a telehealth, digital health, or DTC health company.
• Familiarity with prescription ordering flows, formulary structure, titration schedules, or medication strengths and concentrations.
• Cold-chain or temperature-controlled fulfillment experience.
• Contract negotiation and vendor compliance or audit experience.
• Experience building vendor scorecards, qualification frameworks, or capacity tracking from the ground up.

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more

Company Description

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.