[Hiring] Vendor Manager @ServiceLink

Role Description

Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as the Assistant Vice President, Valuations Vendor Management. The ideal candidate will possess strong communication and interpersonal skills to gain trust, achieve business objectives, and collaborate with all levels of management.

The successful candidate will be very self-motivated, decision/action-oriented, and approach their work in a very organized and disciplined manner. The right leader should be engaged in the direct oversight of team productivity, employee management, performance counseling, technology projects, and other initiatives focused on the betterment of the Valuations fulfillment process.

This person will be expected to bring a level of experience, general industry knowledge and perspective, and the necessary analytical management skills to provide strategic input necessary to drive performance levels, which will ultimately enable opportunities for further growth.

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

A Day in the Life

• Manage Vendor relationships to create and maintain positive, productive, and professional interactions
• Monitor market capacity to ensure there is adequate coverage to meet client Service Level Agreements (SLA)
• Recruit new vendors to assist in building panel depth within strategic locations
• Proactively monitor pipeline and status of all vendors in the onboarding process
• Negotiate potential contract terms with new vendors
• Conduct regular coaching and counseling of vendors to ensure they are meeting ServiceLink standards
• Develop, implement and maintain comprehensive vendor training programs to ensure compliance, service quality and alignment with organizational standards
• Manage vendor marketing campaigns and engagement
• Influence prospective vendors to submit applications, including outreach at recruitment events and industry conferences, with periodic travel required
• Develop recruitment strategies aimed at reducing cost while improving quality
• Create and manage vendor engagement projects, including a partnership with marketing to send proactive panel notifications
• Provide timely updates and reporting to Valuations management on projects and ongoing efforts

Qualifications

• 3+ years of vendor management experience
• Knowledge of Valuations, Real Estate and/or mortgage servicing processes, procedures and technology
• The ability to maintain a positive and professional business relationship with vendors and internal staff
• The ability to multitask in a fast-paced environment, especially the ability to work in multiple systems at once
• Strong customer service, communication and writing skills
• High School diploma or equivalent, College degree preferred
• Exceptional customer service, communication and writing skills
• Ability to work effectively in a remote environment, using collaboration and communication tools to stay connected with team members and management
• Capability to plan, track and deliver work products on schedule while maintaining a high level of quality of productivity

Responsibilities

• Support vendor operations by strengthening vendor relationships and deliver coaching to support performance and compliance
• Analyze panel performance to identify gaps and growth opportunities, developing targeted plans for expansion
• Strategically recruit and expand the vendor network to ensure adequate coverage for client order fulfillment and optimize cost efficiency
• Monitor market capacity and direct strategies to ensure coverage to support current and future volume
• Responsible for ensuring depth in panel, overall positive vendor experience and efficient communication between Operations and vendor panel
• Track and obtain expired vendor documentation to maintain eligibility and prevent service disruption
• Resolve complex or escalated concerns with panel members; ensure appropriate escalation paths are followed
• Create and maintain SOP’s and workflow related to Panel Health and Engagement
• Partner with management to ensure all client needs are being addressed and positioned for future growth
• Maintain compliance with industry & client regulations and requirements
• All other duties as assigned

Company Description