[Hiring] Utilization Management Auditor @Dignity Health

Role Description

As our Senior Compliance Specialist, you will play a critical role in safeguarding organizational integrity by directing the planning, development, and implementation of a comprehensive monitoring and auditing program for contracted health plan operational functions, including:

• Utilization management
• Quality assurance
• Network management

You will serve as a vital link between departmental leadership and regulatory bodies, ensuring that all health plan delegation oversight programs are executed with precision to support CommonSpirit Health’s commitment to departmental compliance and excellence.

Every day you will lead the execution of monitoring and auditing plans to assess the compliance of Utilization, Quality, and Network Management departments with Federal and State regulations, including:

• CMS
• DMHC
• DHCS requirements
• NCQA accreditation standards

Your work involves conducting rigorous reviews of policies, procedures, and case files, while proactively guiding departments through external audits and managing the execution of necessary corrective action plans to mitigate risk and strengthen internal controls.

To be successful in this role, you will leverage your expertise in managed healthcare and HMO operations to provide strategic leadership and business direction. You will act as a subject matter expert, supporting staff education on evolving legal requirements and recommending data-driven improvements to workflows and tools. By fostering collaborative relationships across the organization and representing CommonSpirit Health in industry regulatory collaboratives, you will drive a culture of continuous improvement and ensure sustained adherence to the highest standards of healthcare compliance.

• Direct the planning, development, and implementation of a robust monitoring and auditing program for health plan operational functions.
• Oversee utilization management, quality, and network management compliance across the organization.
• Execute health plan delegation oversight programs to support CommonSpirit Health’s departmental compliance objectives.
• Develop and implement audit plans to assess compliance with Federal and State laws, regulations, and accreditation standards.
• Guide departments through Health Plan and State audits, ensuring the successful execution of corrective action plans.
• Provide leadership and business direction to Corporate Responsibility and Operations teams regarding regulatory requirements.

Qualifications

• Bachelor’s degree (BSN preferred).
• Minimum five (5) years of experience in managed healthcare/HMO utilization management, program operations compliance, or auditing.
• Minimum three (3) years of specific experience in Utilization Management Auditing.
• Deep understanding of federal and state laws (CMS, DMHC, DHCS) and NCQA accreditation standards.
• Advanced skills in Google Workspace (Docs, Sheets, Slides) and data analysis.
• Strong interpersonal, conflict resolution, analytical, and planning skills with a proven ability to communicate complex information to diverse audiences.