[Hiring] Utility Bill Data Manager @JLL

Role Description

Seeking an experienced Utility Bill Data Manager responsible for managing, analyzing, and optimizing utility accounts across a diverse property portfolio. This role ensures accurate invoice processing, identifies cost-saving opportunities, maintains data integrity, supports energy procurement initiatives, and coordinates utility account onboarding/offboarding with third-party bill pay vendors.

What is your day-to-day?

• Invoice & Account Processing
  • Process and validate utility invoices for accuracy of rates, consumption, and charges across electricity, gas, water, and waste accounts.
  • Identify and resolve billing discrepancies, overcharges, and billing errors.
  • Conduct post-audit reviews to verify pricing accuracy and contract compliance.
  • Manage utility account setups, transfers, and closures.
  • Ensure timely payment processing and maintain utility vendor relationships.
• Vendor Coordination
  • Coordinate with bill pay vendors to establish new utility accounts for payment processing.
  • Confirm mailing, email, and contact information required for invoice receipt.
  • Validate account setup status and manage authorization documentation with utility providers.
  • Coordinate account closures and ensure final invoices are received and paid.
  • Manage utility type changes and meter updates to maintain accurate account records.
• Risk Management & Reporting
  • Monitor daily status reports for disconnection notices and escalate issues immediately.
  • Review and resolve billing exceptions and determine appropriate payment actions.
  • Review weekly payment workflows to ensure invoices are approved and funded on time.
  • Track payment status reports, including past-due balances and potential late-fee or disconnection risks.
  • Review monthly late-fee reports and incorporate findings into cost management reporting.
  • Track budget balances monthly and support quarterly reforecasting efforts.
  • Process refund checks and returned deposits from utility vendors and ensure proper documentation.
• Data Management & Forecasting
  • Maintain comprehensive utility account databases, including account numbers, costs, and consumption data with at least 12 months of historical records.
  • Incorporate new and closed accounts into utility budgets and forecasts.
  • Generate reports on utility costs, consumption trends, and savings opportunities.
  • Provide stakeholders with transparent utility performance reporting.
  • Analyze utility bills to identify consumption anomalies, cost irregularities, and benchmarking opportunities across properties.
• Collaboration & Stakeholder Management
  • Partner with sustainability, facilities, and finance teams to address utility-related inquiries.
  • Support facility management teams with site and account setup requests.
  • Identify opportunities for cost reduction and operational efficiencies.
  • Support sustainability and energy conservation initiatives.
  • Coordinate with utility vendors to resolve issues and support audits and regulatory compliance activities.

Qualifications

• Bachelor's degree in Finance, Business Administration, Energy Management, Sustainability, Engineering, or a related field.
• 5+ years of Utility Bill Data Management experience within large operations.
• Experience coordinating with third-party bill pay vendors and vendor management platforms preferred.
• Experience managing or overseeing small teams.
• Strong communication, presentation, project management, and problem-solving skills.
• Experience working with multinational clients and diverse teams.
• Operates with urgency and takes a proactive, self-directed approach.
• Ability to work independently while managing multiple projects simultaneously.

Requirements

• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Company Description

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously.