[Hiring] UT Service Engineer @Baker Hughes

Role Description

As a UT Service Engineer, you will be responsible for delivering world-class service and technical support for Waygate Technologies' installed base of Ultrasonic Testing (UT) systems and equipment across North America.

• Performing installation, commissioning, calibration, inspection, preventive maintenance, and repair activities on UT testing systems and equipment throughout North America.
• Troubleshooting and resolving mechanical, electrical, automation, and ultrasonic testing equipment issues to maximize customer uptime and system performance.
• Conducting annual certifications, equipment health assessments, and service interventions in accordance with company and customer requirements.
• Delivering customer training on system operation, maintenance, and troubleshooting best practices.
• Serving as the primary technical contact for customers during field assignments, building strong relationships and ensuring high levels of customer satisfaction.
• Identifying service, spare parts, upgrade, and maintenance opportunities to support the long-term reliability of customer equipment.
• Completing service reports, inspection records, and certification documentation accurately and on time.
• Ensuring all service activities are performed safely, efficiently, and in alignment with quality standards and customer schedules.
• Participating in ongoing technical training and supporting continuous improvement initiatives to enhance service delivery and equipment reliability.
• Collaborating with Service, Engineering, Project Management, and Sales teams to support customers throughout the equipment lifecycle.

Qualifications

• Have a Bachelor’s degree in engineering, science or technology field from an accredited college or university.
• Have practical, hands-on experience with mechanical and/or electrical systems and/or devices.
• Have demonstrated self-starter ability to prioritize and contribute to multiple projects simultaneously.
• Have high energy, assertive, and self-motivated qualities to work in a fast-paced environment and enthusiasm for customer support.
• Have a hands-on mentality and team spirit.
• Have a customer-focused mindset with a passion for delivering high-quality service.
• Have the ability to work independently at customer sites while managing multiple priorities.
• Have excellent communication and technical reporting skills.
• Have willingness to travel extensively throughout North America and occasionally internationally.
• Have a valid passport and driver license.
• Have location in Skaneateles, NY (Remote/Home-Based Candidates Considered).

Benefits

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.