[Hiring] UOC Provisioner @TransUnion

Role Description

The Business Process Operations team supports telecommunications carriers by managing voice and data-service orders between trading partners, ensuring requests are accurately formatted, processed, and completed in accordance with carrier requirements and industry standards. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

• Serve as a senior escalation point for complex telecommunications provisioning issues, using documented procedures and industry expertise to evaluate problems, determine solutions, and drive issues through resolution.
• Review, validate, and process wireline telecommunications orders, including Local Service Requests (LSRs), Local Number Portability (LNP) requests, and other voice and broadband service orders.
• Support the Universal Order Connect (UOC) platform by reviewing order requests and responses, resolving order fallout, and ensuring information is accurately exchanged between carrier systems and trading partners.
• Coordinate with customers, carriers, and internal Business Process Operations partners regarding order placement, escalations, system issues, and time-sensitive service needs.
• Provide tier-two support to offshore operations teams by addressing non-standard orders, complex system issues, and requests that fall outside established processes.
• Participate in daily operational discussions, help establish work priorities, and ensure urgent or high-impact orders are driven to completion.
• Accurately maintain customer and internal ordering systems, daily carrier update trackers, and required operational documentation.
• Identify recurring issues and recommend updates to procedures, workflows, and documentation to improve efficiency, order accuracy, and the customer experience.
• Assist with onboarding and training new associates and participate in cross-training activities to strengthen operational coverage across the team.
• Deliver timely, accurate, and professional support while independently managing multiple priorities and escalating risks or issues when appropriate.

Qualifications

• 4+ years of experience in telecommunications provisioning, order management, customer support, IT administration, or a related telecommunications operations environment.
• Experience processing or supporting wireline telecommunications orders, including Local Service Requests (LSRs), Local Number Portability (LNP), Access Service Requests (ASRs), Data Service Requests (DSRs), or broadband circuits.
• Knowledge of carrier-to-carrier ordering processes, order fallout resolution, service activation, and telecommunications industry standards necessary to accurately evaluate and complete customer orders.
• Experience supporting customers or trading partners in a telecommunications environment, including communicating about escalations, order status, and system-related issues.
• Demonstrated ability to work independently from documented procedures, organize competing priorities, meet deadlines, and escalate issues that fall outside established processes.

Requirements

• Experience using telecommunications provisioning, order-management, or carrier-service systems.
• Working knowledge of Local Service Requests (LSRs), Local Number Portability (LNP), Service Order Administration (SOA), directory listing, and CNAM (Calling Name) or caller ID processes.
• Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook, for tracking orders, maintaining documentation, and communicating operational updates.
• Experience using Salesforce or a comparable customer relationship management or case-management platform.

Benefits

• Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
• Company-paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short- and long-term disability.
• Adoption assistance and fertility planning coverage, caregiver support, and up to 12 weeks of paid parental leave.
• 401(k) with employer match and Employee Stock Purchase Plan (ESPP).
• Tuition reimbursement, flexible time off, up to 12 paid holidays per year, and paid volunteer time off.
• Access 24/7 support including professional therapy, coaching, and emotional well-being programs.

Company Description

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers.