[Hiring] University Internship @GE HealthCare

Role Description

• Maintains all models specific to a modality in the assigned area.
• Total system level troubleshooting on complex multi-symptom problems.
• Daily interface with doctors and technicians on equipment status issues to ensure customer satisfaction.
• Helps train others where necessary; identifies sales opportunities and communicates to account team.
• Assists in the growth and direction of business in his/her geographic area.
• Responsible for warranty and PMS contract cost control.
• Completes all administration tasks on time, ensuring timely completion of FMIs and PMS inspections documentation for assigned accounts.
• Plays a leading role in complex and multifunctional rooms, sharing best practices.
• Maintains effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
• Deals tactfully and effectively with differences of opinion, influencing rather than directing.
• Ability to perform installation, PM, FMI, and corrective actions on trained products.
• Fixes issues with effective documentation/tools usage and online expert support.
• Focuses on customer impact and aims to fix issues on the first visit effectively.
• Basic customer relationship skills.
• On-call allowance per customer contract needs.
• Cares about material consumption and works to address root cause issues/minimize costs with LLFRU usage.
• Uses applicable digital tools that support productivity initiatives, e.g., Smart PM, proactive (onwatch) alerts.
• Discusses with support engineers for alternate cost-effective solutions.
• Shows a consistent positive approach to customers, ensuring they have awareness and a good perception of GE high-quality service.
• Open to learning and improving.
• Uses applicable digital platforms efficiently.
• Ensures connectivity of responsible systems.
• Performs all QA/EHS trainings on time.
• Cares about SR quality and PM checklists.
• Supports service sales with contract renewals, option & upgrade opportunities, and contract conversions.
• Aware of and complies with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.
• Completes all planned Quality & Compliance training within defined deadlines.
• Identifies and reports any customer quality or compliance concerns immediately to the Quality Organization.
• Identifies and reports any personal quality or compliance concerns immediately to the Quality Organization.
• Ensures timely dispatch closure.
• Ensures completion of all field modifications instructions (FMIs) within prescribed timeframe.
• Participates in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Qualifications

• Qualified to Degree level, Bachelor's degree in Electrical & Electronics Engineering or Biomedical Engineering.
• Technical analytical skills.
• Minimum 2 years Field Services experience.
• Comprehensive knowledge of a specific modality or multi-modalities; minimum one competent modality is a plus (MRI, CT, PET/CT, Nuclear, X-ray, and Angiography).
• Sought by others for guidance and advice.
• Proficiency in English.
• High work standards and quality.
• Plans and organizes work effectively.
• Readiness to travel within Saudi Arabia and abroad for training & business purposes.

Desired Characteristics

• Excellent communications, listening, and interpersonal skills.
• Ability to work independently with minimum direction.
• Initiative and motivation.

Additional Information

• Relocation Assistance Provided: No