[Hiring] Underwriting Assistant II @Liberty Mutual

Role Description

Under limited supervision, the Underwriting Assistant II supports our business partners within Property Underwriting. The UA II must be able to evaluate emails and other instructions from Underwriters and make determinations on how to proceed with modifying the policy documents. Standard operating procedures, reference materials, processing instructions, and 1 on 1 training are available to begin; however, top performers will be successful by relying primarily on their expert-level knowledge of forms and coverages.

• Book the policy premium for billing purposes.
• Generate policy documents.
• Send documents and/or email explanations to Brokers.
• Retain processing records within approved repositories.
• Handle rating requests including policy issuance, premium audit, endorsement, or cancellation transactions for our Property line of business.
• Complete work in a timely and accurate manner, aligning with Products and Compliance guidelines.
• Adhere to internal metrics for productivity and quality.
• Interpret and make decisions with limited information.
• Prioritize competing demands and work independently.
• Identify discrepancies, conduct research, and provide clear explanations.
• Maintain strong working relationships with Underwriting, Billing, Brokers, and other stakeholders.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Typically requires 1–3 years of Property insurance, underwriting support, or administrative experience; prior Property/commercial lines exposure preferred.
• Working knowledge of commercial Property underwriting concepts, policy lifecycle (new business, renewal, endorsement, audit, cancellation), and rating processes.
• Proficiency with underwriting, policy issuance, and rating systems; strong Microsoft Office skills (Excel, Outlook, Word).
• Strong attention to detail and accuracy, with the ability to manage high transaction volumes under moderate supervision.
• Effective written and verbal communication skills, with a professional, customer-service orientation.
• Strong organizational and time-management skills; ability to prioritize and manage multiple tasks across several profit centers simultaneously.
• Demonstrated ability to follow detailed procedures while using sound judgment to identify exceptions and escalate appropriately.
• Collaborative team player who contributes to a positive, inclusive team environment.

Requirements

• Employees may apply for a new role after completing 12 months of employment in their current position.
• Employees should review all role requirements and apply only for positions for which they are eligible.
• Hiring processes may vary by country, including differences in procedures, requirements, and timelines.
• For country-specific details, please consult your local recruiting / HR team.