[Hiring] U.S. Registration and Travel Coordinator @Tim Hortons Foundation Camps

Role Description

Reporting to the Director, Campers, Families and Communities, this role will be supporting positive and successful camp experiences for campers within an assigned region. The position is responsible for:

• Processing camper applications
• Coordinating travel arrangements
• Supporting camper recruitment and intake through community partners
• Serving as a key point of contact for campers and their families

Working closely with families, community agencies, and internal teams, this role will ensure:

• Accurate documentation
• Effective communication
• Timely coordination of processes that help prepare campers for their camp experience

This role requires strong collaboration with internal and external partners to support a seamless camper journey. Travel may be required to fulfill the responsibilities of the role.

Work location: This position is primarily remote, providing flexibility for the successful candidate to work from home. Access to our Base Camp office in St. George, Ontario, is available for those who wish to work on-site from time to time.

Posting Type: This is a part-time (approximately 20 hours per week) contract with an anticipated start date of January 2027 through July 2027. This role is being posted to support our Registration and Travel department with our U.S. camper registration.

Salary Range: The hourly rate for this position is $23.00 to $25.00, with placement within the range based on the successful candidate's qualifications and experience.

What would you be doing?

• Support the end-to-end administration of the U.S. Summer Program, from camper recruitment and intake through travel and participation.
• Serve as the primary point of contact for U.S. campers, families, community agencies, and referral partners throughout the registration process.
• Process the assigned number of camper applications through the online registration system, including reviewing submissions, assessing eligibility according to THFC guidelines, and following up on incomplete applications.
• Work with community agencies and referral partners to recruit new campers and meet annual application and enrollment targets.
• Provide ongoing support to campers and families, including registration assistance, deadline reminders, acceptance notifications, pre-camp orientation, and travel information.
• Maintain accurate camper records in accordance with THFC documentation standards.
• Coordinate camper travel arrangements, communicate travel plans, and support campers and families before and during travel.
• Arrange transportation, hotels, and meals for staff accompanying camper travel.
• Collaborate with internal teams to provide a seamless participant experience before, during, and after the summer season.
• Complete general administrative, cross-functional, and camper engagement tasks as required.

Qualifications

• Post-secondary degree or diploma in a related field, or 2-3 years of equivalent experience in an administrative and/or customer service role.
• Strong customer-service skills, with a commitment to timely communication and follow-up.
• Excellent organization, time management, multitasking, and attention to detail.
• Excellent written and verbal communication skills.
• Strong work ethic and ability to maintain confidential information.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Experience working with historically marginalized communities.
• Previous camp experience is considered an asset.
• Bilingualism in French and English is considered an asset.
• Availability to work flexible hours, including evenings or weekends during the summer and other peak periods.
• Ability to submit an acceptable criminal record search.

Application Instructions

This posting will remain live until it has been filled. Candidates who submit their application by November 13, 2026 at 4:00 pm EST will be given priority. Be sure to apply as soon as possible to ensure you are considered. AI is not used to support any stage of our recruitment process.

Commitment to Equity, Diversity & Inclusion

Tim Hortons® Foundation Camps is committed to a fair and inclusive work environment and seeks talent with a diversity of life experiences and perspectives. We are an equal opportunity employer that hires talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases.

If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at [email protected] and a member of our HR team will get back to you. Information received relating to the accommodation needs of applicants will be addressed confidentially.