[Hiring] Tzotzil Interpreter @LanguageLine Solutions

Role Description

LanguageLine Solutions is Hiring!

As an interpreter, you will receive training that is the best in the industry. We’ll ensure that you learn new skills while further developing your skillset. You’ll be in a certified ASTM and ISO environment, supported by a Senior Language Specialist, as well as our Interpreter and Technology Help Desks.

Join our team now!

Job Title:

Tzotzil Interpreter

Location:

Work at Home position in United States

Position:

Phone Interpreter

Status:

Independent Contractor

Pay:

$1.30 - $1.45 per minute

We Offer:

• Employee Referral Program
• Advancement opportunities within the organization
• Interpreter support
• An inclusive and diverse work environment

This is an independent contractor position and therefore not eligible for employee benefits.

Position Overview:

The Tzotzil Telephone Interpreter is responsible for handling calls on demand, rendering the meaning of conversations between Tzotzil and English speakers. The interpreter breaks the communication barrier in various industries including:

• Healthcare
• Government
• Insurance
• Financial
• Utilities
• Travel & Hospitality
• General Business
• Law Enforcement
• Court
• 911

The interpreter processes information quickly, concisely, and recognizes sensitive cultural differences. The interpreter is professional and courteous at all times, using appropriate terminology and understanding common industry procedures and practices. The interpreting sessions may involve simple or complex, technical or non-technical subjects.

This is a remote position. The Interpreter works from his/her home-office. It is essential to ensure a quiet & secure environment.

Essential Job Functions:

• Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
• Maintain a professional demeanor throughout the interpreting sessions at all times.
• Remain calm during interpreting sessions, especially in emergency situations such as 911 calls.
• Maintain punctuality and availability during work hours.
• Follow client instructions to ensure client expectations are met with the Limited English-speaking Person (LEP).
• Understand protocol and terminology for various industries including Medical, Insurance, Finance, and Law.
• Demonstrate commitment to cultural sensitivity and working in a diverse environment.

Some calls may be highly emotional and/or stressful in nature. The interpreter may need to remain on a call for extended periods without breaks due to the nature of the call or may, at times, experience high call volumes.

Qualifications

• Fluency in Tzotzil and English and skilled in the associated cultural dynamics.
• Ability to provide cultural competency and assess regional and accent differences.
• Excellent listening, retention, and note-taking skills.
• Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times.
• Education or work experience in language-related fields preferred.
• Must be able to adapt to any LLS technology enhancements.
• Must be at least 18 years of age.
• Legally authorized to work in the United States.
• High school diploma or equivalent.
• Ability to read and write the requested languages - highly preferred.

Requirements

• Dedicated personal device for business purposes.
• Desktop / Laptop Computers with Windows, MacOS, or ChromeOS.
• Tablets (iPadOS or Android) and Smartphones (iOS or Android) are acceptable.
• High-speed Internet connection with specific speed requirements.
• Access to a quiet space free from background noise or distraction.

Physical Requirements

• Must be able to operate a keyboard and mouse and remain in a stationary position.
• Must have sufficient manual dexterity to type or write.
• Able to lift up to 26 lbs.
• May be exposed to moderate noise levels.

Benefits

• Employee Referral Program
• Advancement opportunities within the organization
• Interpreter support
• An inclusive and diverse work environment