[Hiring] Trust Strategy & Operations @ElevenLabs

Role Description

As part of the trust team, you'll collaborate across functions to design and implement systems that streamline trust workflows, enhance decision-making around risk, and support responsible growth. The team operates as strategic advisors to key cross-functional partners — including Product, Operations, Legal, Marketing, and Engineering — to drive accountability, insights, and operational integrity across the business.

In this role, you will be responsible for:

• End-to-End Process Management — Build and maintain strategic automations and standardized processes that support trust and safety functions, promoting consistency and adoption across the org.
• Cross-Functional Collaboration — Partner with Engineering and Growth teams to drive initiatives that enhance trust infrastructure and operational effectiveness.
• Leadership Partnership — Serve as a trusted advisor to leadership, delivering strategic insights, risk reporting, and actionable recommendations.
• Data-Driven Strategy — Oversee analytics across trust functions. Identify risk patterns and areas for improvement; build dashboards and insights that inform policy decisions and guide operational improvements.
• Reporting & Analytics — Lead the design and management of dashboards, reports, and KPIs that measure trust and safety performance and impact.

Qualifications

• Passionate about responsible AI and motivated by building systems that protect users and maintain platform integrity.
• Highly motivated with a strong work ethic — you understand the stakes of this moment in AI and are committed to getting it right.
• Analytical and first-principles oriented, comfortable navigating ambiguity and complex risk tradeoffs.
• Consistently deliver high-quality work quickly and take initiative from day one.
• Low ego, high ownership.

Requirements

• Excellent communication skills and ability to translate complex risk data into clear recommendations.
• 4+ years in Security, Trust & Safety Operations, or Risk Operations at a high-growth technology company.
• Proven track record building end-to-end solutions, from data collection and analysis through to execution.
• Experience working cross-functionally with Policy, Legal, or Safety teams.
• Highly adaptable with a proactive approach to problem-solving and process improvement.

Benefits

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

Company Description

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.

We have expanded from voice into three main platforms:

• ElevenAgents: Enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
• ElevenCreative: Empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
• ElevenAPI: Gives developers access to our leading AI audio foundational models.