[Hiring] Trust & Safety Manager @Kindred

Role Description

We're looking for an analytically strong Trust & Safety professional to join our established T&S team and deepen how we understand, anticipate, and govern risk across our marketplace. You'll be the person who turns signals into insight and insight into policy: spotting trends before they become incidents, diagnosing root causes, and making sure what we learn shows up in our policies, enforcement standards, and product decisions.

This role sits at the intersection of analysis and governance. Your time will be split between two core areas:

• Owning the policies, standards, and quality systems that keep enforcement consistent.
• Building the risk intelligence that tells us where those policies need to go next.

You'll also partner closely on marketplace integrity work, including fraud and abuse. If you like digging into data to find the story, then making sure that story changes how a platform operates, this role is for you.

Qualifications

• 8+ years of experience in Trust & Safety, Risk, Integrity, Fraud, or Platform Governance.
• A track record of risk or trend analysis that changed product, policy, or operational decisions.
• Comfort working directly with data to find trends and build reporting (SQL or similar strongly preferred).
• Experience owning or evolving T&S policies, enforcement standards, appeals, or QA/audit programs in a live enforcement environment.
• Experience with fraud, abuse, or platform misuse.
• Excellent written and verbal communication, including the ability to turn complex analysis into clear recommendations for executives.
• High judgment, comfort with ambiguity, and the ability to make principled tradeoffs.

Requirements

• Experience in a marketplace, booking, or two-sided platform business.
• Hands-on experience with link analysis, network analysis, or fraud detection tooling.
• Experience building or co-owning QA or calibration programs for enforcement teams.
• Exposure to T&S regulatory environments.

Benefits

• Competitive cash compensation and equity.
• Comprehensive health benefits.
• Flexible time off, plus 12 paid holidays per year.
• 21 credits per year to stay in Kindred homes.
• $4,000 annual travel stipend to help offset travel-related costs.
• Remote-first and remote-flexible work environment, with opportunities to work from anywhere and gather in person, including at Kindred HQ in San Francisco.
• Regular team and company offsites to connect, collaborate, and build together.
• A vibrant, inclusive, and highly skilled team that ferociously protects team chemistry.
• A culture of high standards, feedback, and continual growth.