[Hiring] Trust and Safety Analyst @Bird

Role Description

The Trust and Safety (T&S) specialist role is a critical front-line position at Bird, designed to maintain safety and handle high-severity issues from inception to completion. Key responsibilities include:

• Managing and prioritizing global escalated support tickets, unique safety incidents, and related insurance claims.
• Drafting professional written follow-up communication for unique events.
• Conducting thorough investigations to gather facts, analyze root causes, and determine appropriate courses of action for safety concerns.
• Serving as the primary point of contact for key internal departments (Legal, Finance, Product, etc.) and external stakeholders (police, insurance companies).
• Developing, implementing, and refining SOPs and complex workflows to improve operational efficiency and provide best-in-class support.

Qualifications

• At least 2 years of prior professional experience conducting investigations and handling urgent, high-priority issues, such as accidents, safety concerns, critical incidents, and insurance claims.
• Exceptional problem-solving skills and ability to exercise decisive judgment.
• Strong written and verbal communication skills, including stakeholder management.
• High adaptability and comfort in a fast-paced environment.
• Strong analytical and investigative skills.
• Excellent organizational skills and ability to multitask.
• Proficiency with Google Suite.

Requirements

• Fluency in a European language (highly desired).

Benefits

• Plenty of time off to relax and recharge.
• A wellness resource to help you wind down.
• A work-from-home stipend.
• An employer-paid healthcare package.
• Bird ride credits to get you where you need to be!

Company Description

Bird is a global leader in micromobility, dedicated to shaping the future of urban movement. Our cleaner, affordable, and on-demand mobility solutions are available in over 200 cities worldwide.

• We focus on four core pillars: Freedom, Exploration, Community, and Sustainability.
• We celebrate different backgrounds, experiences, and perspectives.
• We are a proud equal employment opportunity employer.