[Hiring] Traumatic Brain Injury Service Coordinator @Brain Injury Association of America

Role Description

We are seeking a compassionate and detail-oriented Service Coordinator to support individuals affected by traumatic brain injury (TBI) across the Nashville-area region. In this role, you will serve as a central point of contact for individuals, families, caregivers, and professionals seeking guidance, resources, and support.

This position combines direct service coordination with outreach, education, and community partnership development. You will play a key role in helping individuals navigate complex systems, access services, and feel supported throughout their journey.

This is a full-time, remote position; candidates must reside in Tennessee, with a strong preference for Middle Tennessee. This role is grant-funded for three years.

What You'll Do as a Service Coordinator

• Provide thoughtful, responsive support while helping strengthen systems of care and access to services across the region.
• Respond to inquiries and provide personalized resource guidance.
• Maintain and update resource databases and referral networks.
• Support outreach initiatives, educational efforts, and community partnerships.
• Assist with support groups, reporting, and program development.
• Help individuals access services, benefits, and supports.

Qualifications

• Background in social services, healthcare, or a related field.
• Passionate about supporting individuals with disabilities.
• Excellent communicator who can build trust and listen actively.
• Ability to handle sensitive information with professionalism.
• Comfortable working independently in a remote environment while managing multiple priorities.
• Bachelor's degree and Certified Brain Injury Specialist (CBIS) certification (or eligibility) preferred.

Requirements

• Must reside in Tennessee, with a strong preference for Middle Tennessee.
• Full-time availability.

Benefits

• Compensation: $40,000–$46,000 annually (commensurate with experience).
• Health, dental, vision, and life insurance.
• Long-term disability and group accidental death coverage.
• Paid time off (PTO).
• Health Savings Account (HSA).
• 401(k) with company match.