[Hiring] Traumasoft Application Engineer @PatientCare EMS

Role Description

The Traumasoft Application Engineer is responsible for the implementation, administration, support, integration, and ongoing optimization of the Traumasoft platform and the Huly QA/QI system. The position serves as the company’s internal subject-matter expert and technical lead for Traumasoft across CAD, ePCR, billing, fleet, safety, human resources, scheduling, and inventory.

During implementation, the position works with Traumasoft, Information Technology, operations, clinical leadership, and other stakeholders to:

• Configure the platform
• Translate existing workflows
• Coordinate system testing and go-live activities
• Support user adoption across the company’s operating divisions

Following implementation, the Traumasoft Application Engineer serves as the primary internal owner of:

• Platform administration
• Technical support
• Integrations
• System governance
• Continuous improvement

Qualifications

• Direct experience configuring, implementing, or administering Traumasoft in an EMS environment.
• Demonstrated experience leading or playing a significant technical role in a large enterprise application implementation.
• Strong understanding of EMS operational and clinical workflows and the systems that support them.
• Experience translating business workflows and requirements into application configuration, rules, and technical solutions.
• Strong database skills, including SQL and relational data concepts.
• Experience building, configuring, or supporting system integrations and data exchange, including APIs and flat-file interfaces.
• Experience coordinating system testing, user acceptance testing, issue tracking, and go-live support.
• Working knowledge of HIPAA, data security, access controls, and the responsible handling of healthcare information.
• Strong project coordination, documentation, troubleshooting, and communication skills.
• Ability to work effectively with vendors, technical teams, and operational leaders across multiple companies and functional areas.
• Valid driver’s license and an acceptable driving record, with the ability to travel to company locations as required.

Requirements

• Experience supporting a multi-site or multi-company EMS organization.
• Experience serving as the primary internal owner or subject-matter expert for a business-critical enterprise application.
• Experience supporting organizational change, training, or user adoption during a major system implementation.
• Experience with Huly or comparable healthcare QA/QI technology.
• Working knowledge of Power BI or reporting against operational healthcare data.

Work Environment

This is a remote position with travel of up to 25% to PatientCare EMS Solutions operating companies and corporate locations. Travel will support implementation planning, workflow review, testing, training, and go-live activities. The role requires regular collaboration with IT, operational, clinical, finance, and other functional leaders across the organization, as well as schedule flexibility during major implementation and go-live events.