[Hiring] Transition Manager @Colliers International

Role Description

The Transition Manager, Lease Administration, is responsible for managing Lease Administration client implementations, client and vendor relationships, centralizing, establishing and producing schedules, reports and communication plans, as well as process flow for new or expansion of business. This position is responsible for managing the entire transition lifecycle, including:

• Discovery
• Data extraction
• Migration
• Abstraction
• Validation
• Process documentation
• Stabilization

Key responsibilities include:

• Manage multiple projects concurrently.
• Track and manage project team’s accountability to scope, schedule, and budget for transitions.
• Provide quality control within the database to identify errors and inconsistencies during the onboarding phase.
• Mentor and train junior transition resources on key duties.
• Interpret complex commercial lease language and attend to details.
• Oversee lease abstraction, translation and quality control process for transition projects.
• Ensure timely and accurate abstraction or input of all rental obligations related to leases during onboarding phase.
• Maintain thorough understanding of client agreements for team accounts.
• Program manage delivery of transitions including project timelines, risk and mitigation strategies, action tracking, meeting agendas & minutes.
• Conduct regular meetings and reviews with clients.
• Develop strong client governance programs during transition.
• Manage client escalations and ensure timely resolution of issues during transition.
• Support RFI and RFP response development.
• Participate in presentations to new or existing clients for new business pitches.
• Establish weekly calls and ongoing internal communications cadence with global lease admin account team members.
• Prepare and lead with impactful communication and professional presence.
• Oversee the abstraction or input of rental obligations related to leases.
• Provide final QC for abstraction process as may be required for assigned transition accounts.
• Oversee data migration from legacy systems and target systems.
• Provide training for lease administration systems and dashboards.
• Maintain file systems, including the data integrity of initial information uploaded to the database application.
• Confirm and approve monthly client billing.
• Track A/R for assigned clients and escalate to appropriate parties.
• Regular status reports to internal management.
• Develop and maintain tracking method for team workloads and assignments.
• Manage team workloads ensuring equitable distribution.
• Conduct post transition Lessons Learned to help inform and implement process improvements for future transitions.

Qualifications

• Bachelor’s degree in business, accounting, real estate, or similar field preferred.
• At least 10 years of relevant experience in the commercial real estate lease administration industry and/or accounting and property management fields.
• Intermediate to expert level experience with multiple commercial real estate database applications such as CoStar, Yardi, Apex, ProLease, Virtual Lease, or other portfolio management database systems.
• Expertise and documented success working on multi-line global accounts with 1,000+ leases.
• Intermediate proficiency level with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.).
• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles preferred.
• Effective and successful track record of working independently, preferably remotely, with strong time management skills.

Requirements

• General understanding of AI technology and openness to adapting to the evolution of technology.
• Ability to review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions.
• Ability to assist with monitoring, reviewing and approving all Rent, CAM, Operating Expense, Tax and Insurance payments to Landlords.
• Ability to review and validate Consumer Price Index adjustments as provided in legal documents.

Benefits

• Innovative projects: Work on cutting-edge initiatives that shape our communities, drive our growth, and make a tangible impact.
• Career growth: Advance your career and achieve your goals with industry-leading training and development programs.
• Competitive benefits & compensation: Enjoy a comprehensive and flexible benefits package along with competitive compensation that rewards your contributions and supports your well-being.
• Collaborative culture: Join our enterprising team where innovation thrives, collaboration is key, and our people are empowered to be their authentic selves and do their best work.
• Diversity, Equity & Inclusion: Participate in a robust North American Diversity & Inclusion Program featuring eight Employee Resource Groups (ERGs).
• Global network: Join a global team of 24,000 professionals across 70 countries.