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Transformation Consultant @NICE
All others
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2d ago

[Hiring] Transformation Consultant @NICE

2d ago - NICE is hiring a remote Transformation Consultant. πŸ’Έ Salary: unspecified πŸ“Location: USA

Role Description

A NiCE Transformation Consultant will engage directly with C-suite and senior leadership teams at client organizations to define and lead enterprise-wide AI and agentic transformation programs. You will work across multiple domains, functions, and industry verticals, moving fluidly between strategy and execution:

  • Diagnosing issues, framing decisions, aligning stakeholders, and driving ideas through to measurable outcomes.
  • Engaging at C-level to build executive conviction around AI-led and agentic transformation as a strategic imperative.
  • Defining enterprise-wide AI transformation roadmaps that connect agentic automation strategy to board-level outcomes.
  • Structuring ambiguous business challenges into clear problem statements, workstreams, hypotheses, and recommendations.
  • Assessing how AI, automation, and agentic capabilities can reshape organizational processes and customer engagement.
  • Architecting the shift from traditional interaction management to fully orchestrated, AI-agentic workflows.
  • Leading cloud migration strategy from on-premises contact center environments to NiCE CXone.
  • Designing and executing change management programs focused on people, process, technology, and organizational structure.
  • Developing business cases, transformation roadmaps, and executive-level materials for decision-making.
  • Facilitating executive alignment workshops, stakeholder interviews, and leadership discussions.
  • Translating strategic goals into execution plans with clear milestones, owners, dependencies, and success metrics.
  • Identifying risks, interdependencies, and barriers to execution and recommending actions to improve delivery.
  • Contributing to NiCE's consulting IP, executive briefing materials, AI transformation playbooks, and vertical-specific accelerators.

Qualifications

  • 5+ years of experience in management consulting, transformation strategy, or enterprise technology advisory.
  • Demonstrable experience shaping AI or digital transformation programs at the executive level.
  • Deep familiarity with contact center ecosystems: ACD routing, IVR/IVA, workforce management, quality management, and omnichannel architecture.
  • Demonstrated experience leading cloud migration or digital transformation programs in a CCaaS, UCaaS, or enterprise SaaS context.
  • Strong analytical and structured problem-solving skills.
  • Strong executive communication and presentation skills.
  • Ability to work across multiple functions, industries, and business environments.
  • Proficiency in change management frameworks (Prosci, ADKAR, or equivalent).
  • Comfortable balancing strategic thinking with hands-on execution support.

Requirements

  • Bachelor's degree or advanced degree in a relevant discipline (MBA or equivalent preferred).
  • Experience at a leading strategy or transformation consulting firm, or equivalent in-house enterprise transformation experience.
  • Hands-on experience with NiCE CXone, NiCE Actimize, or comparable enterprise CCaaS/WEM platforms.
  • Working knowledge of agentic AI architectures, large language model deployment, conversational AI, NLU, and real-time guidance technologies.
  • Certification in change management (Prosci CCP), project management (PMP / PRINCE2), or cloud architecture.
  • Prior experience as a practitioner inside a contact center, CX operations, or digital transformation function.

Success Metrics

  • Rapidly understands new client challenges and frames them in a structured, decision-oriented way.
  • Engages confidently at the C-suite level and helps shape top-down AI transformation agendas.
  • Identifies where AI and agentic capabilities can create meaningful, measurable business value.
  • Brings clarity and forward momentum to transformation efforts involving multiple stakeholders.
  • Develops recommendations that are analytically sound, strategically relevant, and practical to implement.
  • Earns trust quickly through quality of thinking, strong communication, and disciplined execution.
  • Delivers not just analysis, but real progress against clients' most critical transformation objectives.

Benefits

  • Join an ever-growing, market disrupting, global company.
  • Work in a fast-paced, collaborative, and creative environment.
  • Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
  • Opportunity to learn and grow every day.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   All others
Transformation Consultant @NICE
All others
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2d ago
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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