[Hiring] Transformation Consultant @NICE

Role Description

A NiCE Transformation Consultant will engage directly with C-suite and senior leadership teams at client organizations to define and lead enterprise-wide AI and agentic transformation programs. You will work across multiple domains, functions, and industry verticals, moving fluidly between strategy and execution:

• Diagnosing issues, framing decisions, aligning stakeholders, and driving ideas through to measurable outcomes.
• Engaging at C-level to build executive conviction around AI-led and agentic transformation as a strategic imperative.
• Defining enterprise-wide AI transformation roadmaps that connect agentic automation strategy to board-level outcomes.
• Structuring ambiguous business challenges into clear problem statements, workstreams, hypotheses, and recommendations.
• Assessing how AI, automation, and agentic capabilities can reshape organizational processes and customer engagement.
• Architecting the shift from traditional interaction management to fully orchestrated, AI-agentic workflows.
• Leading cloud migration strategy from on-premises contact center environments to NiCE CXone.
• Designing and executing change management programs focused on people, process, technology, and organizational structure.
• Developing business cases, transformation roadmaps, and executive-level materials for decision-making.
• Facilitating executive alignment workshops, stakeholder interviews, and leadership discussions.
• Translating strategic goals into execution plans with clear milestones, owners, dependencies, and success metrics.
• Identifying risks, interdependencies, and barriers to execution and recommending actions to improve delivery.
• Contributing to NiCE's consulting IP, executive briefing materials, AI transformation playbooks, and vertical-specific accelerators.

Qualifications

• 5+ years of experience in management consulting, transformation strategy, or enterprise technology advisory.
• Demonstrable experience shaping AI or digital transformation programs at the executive level.
• Deep familiarity with contact center ecosystems: ACD routing, IVR/IVA, workforce management, quality management, and omnichannel architecture.
• Demonstrated experience leading cloud migration or digital transformation programs in a CCaaS, UCaaS, or enterprise SaaS context.
• Strong analytical and structured problem-solving skills.
• Strong executive communication and presentation skills.
• Ability to work across multiple functions, industries, and business environments.
• Proficiency in change management frameworks (Prosci, ADKAR, or equivalent).
• Comfortable balancing strategic thinking with hands-on execution support.

Requirements

• Bachelor's degree or advanced degree in a relevant discipline (MBA or equivalent preferred).
• Experience at a leading strategy or transformation consulting firm, or equivalent in-house enterprise transformation experience.
• Hands-on experience with NiCE CXone, NiCE Actimize, or comparable enterprise CCaaS/WEM platforms.
• Working knowledge of agentic AI architectures, large language model deployment, conversational AI, NLU, and real-time guidance technologies.
• Certification in change management (Prosci CCP), project management (PMP / PRINCE2), or cloud architecture.
• Prior experience as a practitioner inside a contact center, CX operations, or digital transformation function.

Success Metrics

• Rapidly understands new client challenges and frames them in a structured, decision-oriented way.
• Engages confidently at the C-suite level and helps shape top-down AI transformation agendas.
• Identifies where AI and agentic capabilities can create meaningful, measurable business value.
• Brings clarity and forward momentum to transformation efforts involving multiple stakeholders.
• Develops recommendations that are analytically sound, strategically relevant, and practical to implement.
• Earns trust quickly through quality of thinking, strong communication, and disciplined execution.
• Delivers not just analysis, but real progress against clients' most critical transformation objectives.

Benefits

• Join an ever-growing, market disrupting, global company.
• Work in a fast-paced, collaborative, and creative environment.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• Opportunity to learn and grow every day.