[Hiring] Transformation Consultant @DTN

Role Description

The Senior Customer Transformation Consultant is a senior, customer-facing role on the Professional Services team that ensures DTN’s solutions drive not only technical adoption but also meaningful business transformation. This role blends industry expertise with consultative leadership, solution architecture, and delivery knowledge to help customers reimagine and optimize their commercial and operational processes leveraging DTN solutions in their broader systems landscape. Acting as a trusted advisor and coach, the Senior Customer Transformation Consultant partners with executive, operational, and technical teams to uncover needs, blueprint and configure solutions, and guide organizational change. By combining deep domain knowledge with practical implementation expertise, this role ensures customers achieve early value realization and build the foundation for sustained growth and long-term success.

Primary Goals

• Serve as a trusted advisor and coach, guiding customers through the business transformation required to realize value from DTN’s solutions.
• Leverage expertise in refined fuels, agribusiness, and weather-sensitive industries to ensure implementations are grounded in industry best practices and customer realities.
• Ensure customers achieve early value realization while building a foundation for sustained adoption and growth.
• Translate business needs into tailored solution configurations that drive value realization.

Key Responsibilities

• Lead discovery sessions with executive, commercial, operational, and technical stakeholders to uncover business needs, challenges, and transformation goals.
• Serve as a technical authority during pre-sales and post-sales engagements, including delivery planning, estimation, SoW construction, and contracting.
• Guide customers through process and organizational changes required for successful solution adoption.
• Build strong, trust-based relationships with senior customer stakeholders by providing consultative insight and coaching.
• Translate objectives, capabilities, best practices, and constraints into comprehensive solution blueprints, integration specifications, configurations, and data migration strategies that enable delivery of agreed upon outcomes.
• Aid in the configuration of solutions to meet complex business requirements and ensure usability across customer teams.
• Partner with Sales, Implementation Specialists, Customer Success, and Product teams to deliver holistic customer outcomes.
• Provide best practices, guidance, and knowledge transfer that accelerate adoption.
• Capture customer feedback and lessons learned to improve implementation playbooks and drive repeatable success.
• Contribute to the evolution of implementation methodology, playbooks, and repeatable practices.
• Advocate for customers internally, ensuring their transformation priorities inform DTN’s roadmap and approach.
• Mentor junior team members on solution design principles.

Qualifications

• 7+ years of experience in B2B SaaS solution architecture, solution engineering, implementation, onboarding, or consulting with a strong customer-facing focus.
• Direct experience in refined fuels marketing and distribution, agribusiness, and/or weather-sensitive industries, with a strong focus on process improvement and transformation.
• Proven track record of leading customers through business change initiatives tied to technology adoption.
• Experience with full project lifecycle, from pre-sales discovery through implementation and value realization.
• Strong consultative, coaching, and relationship-building skills with executive and operational stakeholders.
• Excellent facilitation and communication skills, with the ability to influence senior leaders and cross-functional teams.
• Proven ability to manage complex projects across multiple stakeholders and priorities.
• Familiarity with integration approaches, data-driven decision-making, and value realization practices.
• Deep understanding of cloud architecture (AWS, Azure, etc.).
• Strong knowledge of API design, RESTful services, and integration patterns.
• Familiarity with authentication protocols (OAuth, SAML, SSO).
• Experience with data modeling, ETL processes, and database technologies.
• Understanding of microservices architecture and modern development practices.
• Knowledge of security best practices and compliance requirements (SOC 2, GDPR, etc.).
• Bachelor’s degree in Business, Information Systems, or related field required; advanced degree preferred.

Recruitment Fraud Notice

DTN is aware of incidents where external parties have impersonated our organization, issuing fraudulent communications and/or job offers. Please be advised that all legitimate communication from DTN will come from an official @dtn.com email address or through our Paradox AI automated scheduling platform (Talent IQ). Any offers are extended directly by our Talent Acquisition team following a formal interview process.

If you receive a suspicious message or offer claiming to be from DTN, please do not engage. Contact our Talent Acquisition team at [email protected] to verify the legitimacy of any communication. Report any fraudulent messaging as phishing or spam.

Equal Opportunity Employer

DTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds, including minorities, women, veterans, and individuals with disabilities.