[Hiring] Training Services Coordination and Logistics Associate III @Conduent

Role Description

Provide learning administrative services to support client learning and data management needs.

• Perform data entry as it relates to learning administration.
• Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow).
• Make certain client standard operating procedures, processes and service level agreements are maintained.
• Identify and troubleshoot discrepancies and issues.
• Escalate issues to Manager for resolution.

Qualifications

• Entry level for Bachelor’s degree or 2 years of successful working experience in:
• A learning organization.
• Training administration (preferred but not required).
• Customer service.
• Knowledge of and experience with learning management systems (preferred but not required).
• Experience in Microsoft Office suite.
• Team-oriented but self-motivated and able to work with minimal supervision.
• Demonstrated attention to detail, strong quality focus, and well organized.
• Successful prioritization of work requirements and multitasking, as necessary.
• Analytical and problem-solving skills.
• Client focused to build and maintain professional working relationships.
• Ability to remain flexible and adaptable to constant change.
• Effective oral and written communication skills with clients, leadership, and team members.

Requirements

• Must be at least 18 years of age or older.
• Preferably a high school diploma and above.
• Must be able to submit a background check and drug test.
• Must be able to work 12 hours daily from 8PM to 8AM or vice versa, any 4 days between Mon to Sun on shift rotating (weekday and weekend shift).
• Good communication skills (English).
• Must be able to perform a dual role in data processing and technical helpdesk support.
• Good experience on Microsoft Excel & other Microsoft applications.
• Fresh graduates are encouraged to apply and training to be provided.

Benefits

• Full-time employment with benefits day one including paid holidays.
• Paid Training.
• Fully remote position.