[Hiring] Total Loss Motor Claims Adjuster @Reserv

Role Description

• Managing Total Loss Claims: Assess and process motor insurance claims where vehicles are deemed beyond economical repair. This involves evaluating damage, determining repair costs, liaising with motor engineers, and negotiating settlements with third-party insurers.
• Overseeing Recovery Processes: Identify and quantify losses such as vehicle repairs, replacement vehicle expenses, recovery, storage, and loss of earnings. Proactively pursue recoveries from third parties, insurers, or agents to recoup costs incurred by customers.
• Investigating Liability Disputes: Gather relevant information, including reviewing documentation, conducting interviews, and evaluating policy terms to determine indemnity.
• Communicating with Stakeholders: Serve as the main point of contact for policyholders, providing advice on the claims process, offering regular updates, and ensuring a seamless customer journey throughout the lifecycle of the claim.
• Negotiating Settlements: Engage in effective negotiations with third-party insurers and agents to ensure favorable settlements, maximizing recovery prospects and minimizing claim life-cycles.
• Maintaining Accurate Records: Keep detailed records of all recovery efforts and related documentation, including emails, calls, offers discussed, and payments agreed or received.
• Ensuring Compliance: Adhere to legal requirements, industry regulations, and customer quality standards set by the company, ensuring fair settlement of valid claims and excellent customer service.
• Attention to detail and the ability to provide quality interactions with stakeholders, clients, and customers to the high standards required by our business.

Qualifications

• Minimum of 3 years of experience with motor claims - commercial or personal.
• Ability to deal with delegated authority and client philosophies.
• Holding a minimum of Cert CII or working towards.
• Curious and motivated by problem solving and questioning the status quo.
• Desire to engage in learning opportunities and continuous professional development.
• Willingness to travel for client and claims needs.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate your work-life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role.
• Work toward reducing and eliminating all the administrative work from an adjuster role.
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment.