[Hiring] Tier 1 Cyber Security Operations Analyst @Teladoc Health

Role Description

The Tier 1 Cyber Security Operations Analyst is responsible for monitoring and analyzing security events, triaging alerts, and escalating incidents to ensure the protection of organizational networks, systems, and data from cyber threats. This role serves as the first line of defense in a Security Operations Center (SOC), requiring strong analytical skills and a foundational understanding of cybersecurity principles.

Key Responsibilities

• Monitoring and Alert Triage:
  • Monitor security tools such as Security Information and Event Management (SIEM) systems, intrusion detection/prevention systems (IDS/IPS), and endpoint detection and response (EDR/XDR) platforms.
  • Identify, classify, and prioritize security alerts, distinguishing false positives from potential threats.
  • Escalate verified threats to Tier 2 analysts for further investigation.
• Incident Response Support:
  • Perform initial analysis of security incidents, including phishing attempts, malware infections, or unauthorized access.
  • Document investigative steps and track alert resolution within ticketing systems.
  • Assist in implementing basic mitigation measures, such as isolating affected systems or applying patches.
• Vulnerability Scanning and Reporting:
  • Conduct routine vulnerability scans.
  • Review and report on vulnerabilities, collaborating with senior analysts to prioritize remediation.
• Security Tool Management:
  • Configure and manage security monitoring tools, including firewalls, antivirus software, and network security appliances.
  • Ensure tools are updated and functioning effectively to detect threats.
• Continuous Learning:
  • Stay updated on emerging cyber threats, attack techniques, and industry best practices through training and self-study.
  • Participate in security awareness programs and contribute to team knowledge-sharing.
• Collaboration and Communication:
  • Work closely with Tier 2 analysts, IT teams, and external vendors to address security incidents.
  • Communicate findings clearly to technical and non-technical stakeholders, including preparing incident reports.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field. Equivalent certifications or experience may be considered.
• Experience: 3-4 years of experience in IT, cybersecurity, or a related field.
• Technical Skills:
  • Basic knowledge of networking protocols (TCP/IP, DNS, DHCP) and operating systems (Windows, Linux).
  • Familiarity with SIEM tools, firewalls, and EDR platforms.
  • Understanding of common cyber threats (e.g., phishing, malware, DDoS) and indicators of compromise (IoCs).
• Certifications (preferred but not mandatory):
  • CompTIA Security+/CISSP
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals

Benefits

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.
• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.
• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.
• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.