[Hiring] Threat Assessment Manager @Capital One

Role Description

The Threat Assessment Manager will be responsible for assessing and managing workplace violence (WPV) concerns; direct and indirect threats against associates, assets, and the business which may include harassing and threatening communications, social media posts, and other incidents. This position will require on-call responsibilities on a rotating basis with other team members.

• Adapt communication styles to audience needs, leading complex discussions and translating operational requirements clearly.
• Engage senior leaders directly, gathering first-hand feedback to address pain points and prioritize customer experience in decision-making.
• Manage-up effectively, step in early to shape project parameters, and lead personal/team efforts toward success.
• Combine deep operational knowledge with technical expertise to distill data and strengthen overall team output.
• Balance partner requirements, multi-faceted operational impacts, and practical experience to make informed rollout decisions.
• Champion core company values actively, promoting corporate culture and holding teams accountable.
• Drive efficient, data-informed solutions across complex departmental boundaries using structured project management.
• Execute business-critical outcomes effectively by aligning cross-functional partners, balancing competing demands, and keeping executive stakeholders proactively informed.
• Build strong team camaraderie and collaborate seamlessly across departments to execute major launches and initiatives.

Key Responsibilities

• Maintain the confidentiality of customer, associate and business data at all times.
• Provide direct support to associates experiencing crisis such as suicidality and Intimate Partner Violence (IPV).
• Stay current on the latest tools to accurately monitor and assess threats.
• Effectively share information with appropriate management in a time sensitive manner.
• Maintain proper case management processes and documentation on all threatening incidents.
• Successfully complete ongoing training and certifications in threat assessment and workplace violence subjects to include membership with the Association of Threat Assessment Professionals (ATAP).
• Conduct research and interviews in accordance with all state, federal, and local laws.
• Conduct threat assessments and investigations.
• Use a variety of open source and social media networking sources and platforms to perform threat assessments on a wide variety of issues and concerns.
• Collaborate with Legal, Associate Relations, Human Resources, and other partners on Workplace Violence (WPV) issues including coordinating meetings to review critical incidents, assess program effectiveness and address potential threats.
• Prepare internal and external documentation on persons of interest or concern.
• Determine and recommend appropriate mitigation methods that are consistent with industry best practices and regulatory requirements.
• Liaise with law enforcement on criminal incidents.
• Participate as an active member in professional security organizations such as the Association of Threat Assessment Professionals (ATAP) or the American Society for Industrial Security (ASIS).
• Consult with stakeholders regarding employee and contractor terminations and personnel actions that may require security assistance.
• Develop and deliver training, in person and remotely, in subjects such as Workplace Violence Prevention and Response, Suicide Intervention, Intimate Partner Violence, and general threat assessment processes.

Qualifications

• Bachelor's Degree.
• At least 4 years of experience conducting Threat Assessments.
• At least 4 years conducting investigations in private sector corporate investigations, law enforcement, military, or Behavioral Threat Assessment & Management (BTAM) experience, or any combination of the four.
• At least 4 years experience using a Structured Professional Judgment (SPJ) approach to BTAM.
• At least 4 years experience working directly with individuals in crisis.

Preferred Qualifications

• Master's Degree in Security Management, Criminal Justice, Psychology, or relevant area of study.
• At least 7 years of private sector corporate security or Law Enforcement experience.
• At least 7 years in Behavioral Threat Assessments.
• Professional certification as a Certified Threat Manager (CTM) through the Association of Threat Assessment Professionals.

Salary Information

• New York, NY: $146,600 - $167,300 for Manager, Security Services.
• Remote (Regardless of Location): $122,100 - $139,400 for Manager, Security Services.
• Chicago, IL: $122,100 - $139,400 for Manager, Security Services.
• McLean, VA: $134,400 - $153,300 for Manager, Security Services.
• San Francisco, CA: $146,600 - $167,300 for Manager, Security Services.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.