[Hiring] Telephone Befriender @Focus Birmingham

Role Description

Focus Birmingham is a dedicated charity supporting people with sight loss and complex needs, helping them lead fuller, more independent, and more connected lives. We’re currently looking for warm, compassionate volunteers to join us as Telephone Befrienders.

If you can spare just a few hours a week, you can make a genuine difference to someone who is visually impaired and may be feeling isolated. A simple conversation from the comfort of your own home can bring comfort, confidence, and connection to someone who truly needs it.

• Offer friendly chats and emotional support.
• Provide a vital social lifeline to help people feel heard, valued, and less alone.
• Receive support throughout the application and onboarding process.
• Be carefully matched with someone you’ll genuinely connect with.

If you’re ready to brighten someone’s day — and enrich your own — we’d love for you to apply and join our community of caring volunteers.

Quotes from our volunteers:

• Sonia, Telephone Befriender: "It's so rewarding knowing that a weekly phone call to someone can help reduce their feelings of loneliness and isolation for a small part of their day."
• Sacha, Telephone Befriender: "One of the greatest gifts is giving my time to support and empower citizens with sight loss."
• Sharon, Telephone Befriender: "It gives me great pleasure and satisfaction when I see service users gain confidence and self-esteem, as I believe the be-friending service is making a real difference to their lives."

Qualifications

• Warm and compassionate personality.
• Ability to engage in friendly conversations.
• Willingness to commit a few hours each week.

Requirements

• Must be a volunteer.
• Ability to work remotely.
• Must have access to a phone.

Benefits

• Make a genuine difference in someone's life.
• Gain personal satisfaction and fulfillment.
• Join a community of caring volunteers.

Company Description

Focus Birmingham is a dedicated charity supporting people with sight loss and complex needs.