[Hiring] Telecommunications Tech 1 @Georgia Department of Revenue

Role Description

This job description is for the part-time Telecommunications Tech 1 position in the State Warning Point.

As part of the Office of the Governor, the Georgia Emergency Management and Homeland Security Agency (GEMA/HS) coordinates the state’s preparedness, response, and recovery efforts to disasters under the authority of the Emergency Management Act of 1981. GEMA/HS works with local, state, and federal governments, in partnership with the private sector and faith-based community, to prevent and respond to natural and man-made emergencies. In addition, GEMA/HS employees are on 24-hour call statewide to assist local authorities when disaster strikes.

Duties & Responsibilities:

• Under general supervision, receive and disseminate emergency and non-emergency information to and from state and federal partners, responders, local governments, and other entities as required.
• Operate a variety of voice and data communications equipment and systems including radio, telephone, satellite phone, computer and other specialized telecommunications equipment, notification systems, and computer applications.
• Coordinate voice and data communication traffic within the State Warning Point (SWP) for GEMA/HS according to established federal, state, and local laws and regulations.
• Perform assigned communications functions for GEMA/HS, the Georgia Department of Natural Resources (DNR), and other agencies as required.
• Understand and follow all directives, policies, protocols, and checklists.
• Actively work as part of a cohesive team on assigned shifts, across all shifts and throughout GEMA/HS to deliver excellent customer service to the public and all who interact with the SWP.
• Send, receive, relay, monitor, log, record (voice), report and interpret emergency and non-emergency information from various information sources including, but not limited to: the State’s electronic crisis information management system (WebEOC), resource lists, checklists, GEMA/HS staff, the National Weather Service, and other agencies, organizations and sources.
• Provide professional, courteous assistance using clear and concise speech over the phone, radio and through all other means of communication, both verbal and written.
• Perform all administrative duties necessary for the operation of the SWP.
• Maintain accountability and physical security of assigned computers, communications devices, and credentials in the workplace, at home and while in transit.
• Ensure the readiness of all assigned computers and communications devices, required updates, logons, etc. Report deficiencies in a timely manner.
• Adhere to all health safety and workplace safety protocols.
• Safeguard sensitive operational information and activities.

THE PART TIME TELECOMMUNICATIONS TECH 1 FOR WHICH THIS OFFERING IS BEING MADE WILL NORMALLY WORK 20 HOURS A WEEK ON A SCHEDULE SET BY THE SWP MANAGER OR A SWP WATCH SUPERVISOR. SCHEDULE AND HOURS INCREASE MAY VARY DEPENDING ON LAST MINUTE UNFORESEEN CRITICAL SHIFT COVERAGE, INCREASED UNMANAGEABLE PHONE CALL VOLUME DUE TO AN INCIDENT OR DISASTER RESPONSE.

Qualifications

• Availability to work nights, weekends, holidays, and irregular schedules.
• Ability to telework, and agreeing to and following the GEMA/HS Standard Operating Procedures for teleworking.
• Ability and general knowledge to set up and teardown state issued computer home workstation and deploy to alternate work site.
• Availability to report for work on short notice.
• Ability to travel overnight as required.
• Ability to communicate effectively and must be able to multi-task.
• Ability to remain calm and communicate precisely and clearly in emergencies / stressful situations.
• Ability to periodically check and return calls using state issue cellphone within 3 hours.
• Ability to assess and comprehend constituent needs and public safety requirements, and to apply appropriate decision-making, procedures, and escalations as situations arise.
• Ability to physically and safely load, carry, deploy, and employ workstation equipment (approximately 20 pounds).

Requirements

• High school diploma or GED.
• One (1) year of experience in customer service interacting with the public or Communication / Notification Center experience.

Preferred Qualifications

• Completion of an associate’s degree or higher in any area of study from an accredited college or university.
• Georgia Peace Officer Standards and Training Council Certification as a Basic Communications Officer.
• Experience effectively using multiple technology applications to complete assignments.
• Proficiency in the use of Microsoft Office and Office 365 to include Word, Excel, and Outlook.
• Proficiency in operating radio and data communications equipment.

Additional Information

The selected candidate will be required to pass a background investigation as a condition of employment. Items that may be examined in a background check include but are not limited to credit records, criminal records, education records, past employers, military records, state licensing/certification records, and driving records.

Please include in your profile a list of the computer applications and programs with which you have experience, and your level of proficiency in each program. Provide any other job-related information you wish to have considered in evaluating your qualifications for this position.

Equal Employment Opportunity

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.