[Hiring] Telecommunications Engineer @CoStar Realty Information, Inc.

Role Description

This role involves enhancing the productivity of CoStar Group employees by serving as the primary point of contact for telephony-related information and issue resolution.

• Diagnose and resolve problems involving enterprise voice systems, including VoIP, PBX, call routing, and unified communications platforms such as Avaya and Microsoft Teams.
• Provide support via telephone, email, remote tools, and hands-on assistance across global office locations.
• Manage multiple tasks simultaneously, often under time-sensitive conditions.
• Collaborate with service providers and internal teams to ensure seamless communication experiences.
• Provide guidance, assistance, coordination, and follow up on user questions, problems, or malfunctions of all communication applications.
• Assist in user account administration, including onboarding.
• Document problems and solutions in the ticketing system and wiki repo.
• Contribute to knowledge base development for recurring issues and support documentation.
• Inform management of potential problems and identify problem trends.
• Troubleshoot user phone/communication issues.
• Work with service providers to support troubleshooting issues.
• Provide support to technicians and other engineers working on projects, trouble tickets, and system failures.
• Escalate complex problems to senior IT staff or specialized teams as needed.
• Develop configuration and maintenance procedures.
• Communicate effectively with other contacts to make projects successful.
• Perform any other duties and special projects as assigned.

Qualifications

• Bachelor’s Degree from an accredited, not for profit university or college.
• A track record of commitment to prior employers.
• 3+ years of experience in corporate IT, Service Desk, or Telecom support roles.
• Experience supporting enterprise systems.
• Proficiency with Windows 10, macOS, and Microsoft Office 365, including O365 administration.
• Experience supporting Active Directory, Azure, and Windows File Permissions.
• Basic understanding of networking concepts such as TCP/IP and DNS, especially in relation to VoIP and telephony systems.
• Excellent customer service, problem-solving, and troubleshooting skills.
• Highly organized and self-motivated with the ability to manage multiple priorities in a fast-paced environment.

Requirements

• Ability to troubleshoot issues with H.323 and SIP.
• Experience with moves, adds, and changes within a communication solution.
• Experience supporting mobile devices such as iPads, iPhones, and Android phones.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft MTA/MCSA) or telecom-specific certifications.

Benefits

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug.
• Life, legal, and supplementary insurance.
• Virtual and in-person mental health counseling services for individuals and family.
• Commuter and parking benefits.
• 401(K) retirement plan with matching contributions.
• Employee stock purchase plan.
• Paid time off.
• Tuition reimbursement.
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes.
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups.
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks.