[Hiring] Telecom Coach @SoundHR LTD

Role Description

Exciting opportunity for a specialist in Telecoms! We are looking for a Coach!

Job purpose:

• Primarily undertaking the Principle Engineer role, the Coach will also support the Area Operations Officer (AOO) in the coaching and development of their team.
• The Coach will offer technical advice whilst Engineers are onsite and is responsible for ensuring organisational targets are being met.

Key responsibilities:

• Coach the team to correct any behaviours impacting on performance.
• Review any issues with the Engineer, record the actions taken and if non-compliance persists, liaise with AOO/Senior Operating Officer (SOO) to instigate a PIP.
• Investigate any complaints and provide details to the AOO. Establish facts with the Engineer concerned and carry out coaching if required.
• Take ownership of Cab report, Audit report, Assurance report (service jobs) that are created by Client Manager.
• Ensure that Routing is aware which of the above are to be allocated and when.
• Be responsible for the completion of the CAB patches before the install date.
• Be the point of contact for MAP trying to expedite any Assurance jobs and complete.
• Be responsible for carrying out any Assurance jobs booked.
• Be responsible for carrying out pre-audits on Business/Residential units.
• Lead MDU Trial.
• Support AOO with line manager duties as requested, or to provide holiday/sickness cover including carrying out absence/return to work/duty of care interviews and documenting these before sending to HR and SOO.
• Assist AOO’s with audits as requested, reporting back relevant feedback.
• Ensure all communications and briefings are read and understood by Engineers.
• Pick up jobs as necessary to support the overall efficiency of the operation including Engineer absence and Ad hoc jobs.
• Work with the training department or SOO to deliver training to the team and upskill team on new products, task types and clients.
• Any other reasonable duties as required.

Company Description