[Hiring] Telecom Analyst @Lifemark Health Group

Role Description

With your experience and knowledge of telecommunications, LTE and supporting technologies, you will assist in the planning, coordination with vendors/stakeholders and ensure optimal operation of infrastructure hardware and software by overseeing vendor activities, monitoring resources and creating/updating documentation. The role will facilitate uninterrupted and optimal operation of the services and ensure compliance with service commitments and service management processes.

• Provide technical expertise, planning and support for telecommunications services in Clinical Operations and Executive Head office including consultation, provisioning and operational support.
• Collaborate with team members, mobile network carriers and stakeholders in the design, development, and support of Ring Central VOIP solutions.
• Plan, coordinate the execution and support of all aspects of the service including provisioning of hardware, vendor management and network performance reporting.
• Manage complex stakeholder relationships, both internally and externally, ensuring all industry partners and stakeholders are appropriately engaged and updated on all relevant product plans and provide support to design/implement strong service management processes.
• Identify and analyze performance and service delivery trends and issues, evaluate and report on solution operations.
• Provide subject matter expertise on VOIP and all telephony solutions.

Qualifications

• Knowledge of Mobile broadband, data network operations, telecommunications services such as Internet Protocol based services (e.g. VOIP communications) and legacy telecommunications services.
• Understanding of network operations to provide technical direction and support for the preparation of specifications, design and implementation of network components.
• Knowledge of current and emerging telecommunications frameworks strategies, plans, and directives, including hardware platforms, software, networks, databases, applications common business systems, technology infrastructure and operational services.

Requirements

• Analytical, evaluative and problem solving skills to assess clients' telecommunications system and service needs and support development of cost effective solutions that improve client service delivery programs.
• Demonstrated problem-solving skills to provide leadership and solutions which deal with a variety of advanced technical, operational and service problems efficiently and effectively.
• Evaluative and analytical skills to coordinate the identification and resolution of system malfunctions; assess the impact of proposed changes on system and network performance.
• Flexibility to address frequently changing priorities in a 24/7 operational environment where there is potential for problems and malfunctions ranging from irritants to catastrophic events occurring at any time in order to maintain services and improve customer satisfaction.

Benefits

• Access to a yearly education re-imbursement fund.
• 30% discount from Shopper Drug Mart purchases.
• Contribute to an Employee Stock Ownership Plan (ESOP) with employer matching percentage.
• Paid vacation days as well as wellness days.
• Choice to enroll in Health & Dental Flex Life Benefits (or in lieu contribute to your RRSPs).
• Access to employee assistance program.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Lifemark promotes equal employment opportunities for all applicants, including Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates participating in any aspect of the recruitment and selection process. Please contact us at [email protected].