[Hiring] Technology Business Analyst @Holman

Role Description

Business Analysis & Requirements Management

• Lead discovery sessions, workshops, and stakeholder interviews to understand business processes, challenges, and opportunities for improvement.
• Gather, analyze, document, and validate business, functional, and technical requirements for ServiceNow enhancements and implementations.
• Develop and maintain process maps, use cases, business requirements documents, user stories, acceptance criteria, workflow diagrams, and field mapping documentation.
• Identify process gaps, inefficiencies, and opportunities to optimize workflows through ServiceNow capabilities and automation.

Solution Design & Process Improvement

• Partner with business stakeholders, architects, and development teams to define scalable, supportable, and user-focused solutions.
• Evaluate solution alternatives and provide recommendations based on business value, user experience, platform capabilities, implementation complexity, and long-term maintenance considerations.
• Facilitate discussions to balance stakeholder needs, technical constraints, budget considerations, and delivery timelines.

Agile Delivery & Product Backlog Management

• Support Agile and Scrum delivery processes, including backlog refinement, sprint planning, daily standups, sprint reviews, and retrospectives.
• Create and manage Epics, Features, User Stories, and Acceptance Criteria to ensure development teams have clear and actionable requirements.
• Collaborate with Product Owners and development teams to prioritize work, manage dependencies, and monitor progress against project milestones.
• Maintain accurate project and sprint artifacts within Azure DevOps, ServiceNow Agile, or other project management tools.

Testing & Quality Assurance

• Develop test plans, test scenarios, and validation criteria aligned with business requirements.
• Coordinate System Integration Testing (SIT), User Acceptance Testing (UAT), and production readiness activities.
• Document, track, and resolve defects while ensuring solutions meet business expectations and quality standards.
• Facilitate stakeholder signoff and approval processes prior to deployment.

Deployment, Change Management & Adoption

• Support release planning and implementation activities for new functionality, enhancements, and platform updates.
• Develop stakeholder communications, release notes, training materials, and "What's New" documentation.
• Partner with business teams, support teams, and training resources to drive successful adoption of ServiceNow solutions.
• Assist with transition planning and operational readiness activities to ensure sustainable support after deployment.

Stakeholder Management & Communication

• Build strong relationships across IT, Operations, and other business functions.
• Communicate project status, risks, dependencies, and recommendations to leadership and stakeholders.
• Influence decision-making through data-driven analysis and business case development.
• Facilitate discussions between technical and non-technical audiences to drive alignment and achieve desired outcomes.

Continuous Improvement & Platform Support

• Identify opportunities to improve service delivery, user experience, and business processes through ServiceNow capabilities.
• Assist with analysis and prioritization of enhancement requests, incidents, and operational support issues.
• Stay current on ServiceNow capabilities, industry trends, Agile methodologies, and business analysis best practices.
• Support continuous platform maturity through governance, standardization, and process optimization initiatives.

Qualifications

• 2+ years of Business Analysis, or related experience.
• Experience supporting enterprise applications, workflow platforms, or digital transformation initiatives.
• Experience with ServiceNow ITSM or other ServiceNow product suites preferred.
• Experience facilitating workshops, documenting requirements, testing, and supporting deployments.
• Experience managing testing and QA process.
• Experience working with both technical and business stakeholders on medium to large-scale projects.
• Prior experience in Agile software development environments preferred.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement