[Hiring] Technical Team Lead @SCM Insurance Services

Role Description

The Technical Team Lead serves as a senior technical reference and plays a key role in improving file quality and supporting the development of adjusters. This position is intended for an adjuster looking to move into a technical leadership role, without necessarily taking on traditional management responsibilities.

• Act as a technical reference for the team (complex files, settlement strategies)
• Support adjusters with their files (analysis, coverage, direction)
• Conduct targeted quality reviews (reports, reserves, client compliance)
• Provide coaching and support the development of adjusters
• Contribute to the continuous improvement of practices and standards
• Collaborate with Directors to support overall performance

Qualifications

• 8 to 10 years of experience in claims adjusting
• Strong technical expertise (experience with complex files / specialty risk is an asset)
• Influential leadership and coaching ability
• Strong rigor, judgment, and quality orientation
• Good understanding of insurer and client expectations
• Bilingualism in French and English is a must (oral and written)

Requirements

• Role focused on technical value and quality impact
• Opportunity for growth based on contribution

Benefits

• We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process.

Company Description

• We will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.
• Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.
• We welcome resumes submitted directly from candidates.